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It Support Specialist

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Hayes Gibson Property Services LLC

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Location:
United States

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The IT Support Specialist provides high-quality technical support across the organization, ensuring the reliability and efficiency of desktop systems, software applications, and network resources. This role serves as the primary administrator and support contact for Microsoft SharePoint Online, including site management, permissions, document libraries, and workflow support. The ideal candidate will have strong customer service orientation, troubleshooting abilities, and a demonstrated ability to manage SharePoint environments. A current Microsoft SharePoint Certification is required. This position requires candidates to be physically located and authorized to work in the United States at the time of hire.

Job Responsibility:

  • Provide responsive Tier I and Tier II technical support across hardware, software, networks, and mobile devices
  • Serve as the primary administrator for SharePoint Online, managing sites, content, permissions, and workflows
  • Assist with Microsoft 365 and related systems administration
  • Provide end-user training for SharePoint and Microsoft 365
  • Track issues, resolutions, and improvements in internal systems

Requirements:

  • Proficiency in troubleshooting hardware and software
  • Experience with operating systems (Windows, macOS, Linux)
  • Networking protocols
  • Strong communication skills
  • Problem-solving mindset
  • Customer-focused attitude
  • Previous experience in IT support or a similar role is highly preferred
  • Current Microsoft SharePoint Certification is required
What we offer:
  • Comprehensive health, dental, and vision insurance
  • 401(k) plan
  • Generous paid time off
  • Paid holidays

Additional Information:

Job Posted:
May 16, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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