IT Support Specialist

• Problem tickets research, resolution or escalation
• Responds to telephone calls, email and personnel requests for technical support
• Maintain company phone systems, data network, email and computers on a daily basis
• Assisting with telecommunication hardware/ software
• Identify, research and resolve technical problems
• Create user accounts and configure hardware as part of new hire process
• Manage and monitor internal assets to ensure accurate inventory records
• Fix PC, scanner or printer issues
• Responsible for Voice-Pick and scanner hardware and software issues
• Assist with Inventory as needed
• Other related duties may be assigned

• Associate degree in related field or equivalent experience preferred
• 1 – 2 years with computer hardware/software experience
• Must be problem solver, quick learner, dependable
• Strong verbal & written communication
• Skilled in Microsoft tools like Word, Excel, Outlook, etc
• Ability to perform job functions with minimal supervision

Knowledge or experience with AS400 and SAP software a plus

• Weekly Pay
• Paid Time Off Programs (incl. vacation, paid sick time, holiday pay)
• Comprehensive health coverage (medical, dental, vision and disability) & life insurance benefits for you and your dependents
• Generous 401(k) retirement savings plan with a fully vested matching contribution the first year
• Dock to Driver Program: Ace will pay for your CDL License and Training
• Tuition Reimbursement Program
• Employee Recognition Program
• Merchandise Discounts on Top Brands
• Employee Assistance Program (EAP)
• Adoption cost reimbursement
• Identity theft protection