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IT Support Specialist

Estonia, Tallinn · Job Posted February 13, 2026
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Job Description

As an IT Support Specialist at Bolt, you’ll play a crucial role in maintaining the smooth operation of our IT systems and tools. Your responsibilities will include troubleshooting and resolving technical issues, providing exceptional support to team members and colleagues, and implementing initiatives that optimize our IT processes.

Job Responsibility

  • Managing access rights in all tools used in Bolt
  • Issuing and revoking certificates, continuous improvement, and enforcing Bolt's Information Security Policy
  • Managing and auditing licenses for all software used by Bolt employees
  • Developing and implementing solutions or best practices to enhance efficiency and documenting the solutions by updating the internal knowledge base with guides and workflows
  • Helping with onboarding and offboarding people
  • Responding to and solving help desk tickets and providing support to employees, outsourcers, and franchise partners in a timely manner
  • Conveying a data-driven approach to prove hypotheses and suggesting improvements

Requirements

  • Previous experience working in a similar role
  • Experience with G Suite, Slack, Zoom, Okta and/or Atlassian
  • Understanding on how to document problems, workflows and create guides
  • Comfortable in learning new things and embrace a bit of a challenge working towards a solution
  • Make data-driven and metric-driven decisions
  • Understand the need to ask why and sometimes feel the urge to find a better solution

What we offer

  • Rewarding salary and stock option package
  • Flexibility of working in a hybrid mode
  • Take care of your physical and mental health with wellness perks

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