It Support Specialist

• Serve as the primary point of contact for firmwide IT support, responding to and resolving technical issues in a timely and professional manner
• Provide technical support for desktops, laptops, printers, phones, and software applications
• Serve as primary point of contact with our Cloud Based Infrastructure Provider
• Troubleshoot hardware, software, network, and connectivity issues
• Set up and maintain employee workstations, user accounts, and permissions
• Support accounting and tax software as well as cloud-based applications
• Monitor system performance and assist with cybersecurity best practices
• Maintain backups, updates, antivirus systems, and IT documentation
• Coordinate with external vendors and service providers when needed
• Train employees on basic technology tools and security procedures
• Provide development and guidance of the firm’s AI strategy and implementation
• Other duties as assigned

• Associate's or Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience)
• 3+ years of experience in IT support or help desk role
• Proficiency in Windows and Microsoft 365
• Experience with network and Wi-Fi troubleshooting
• Proficient knowledge of printers, copiers, scanners and other office equipment
• Solid understanding of cybersecurity principles and data protection best practices
• Excellent communication and problem-solving skills
• Basic knowledge of compliance and data privacy standards
• Familiarity with cloud platforms and remote support tools
• Ability to prioritize tasks and work independently

Experience supporting accounting or tax software is a plus

• Hybrid work model with flexible remote options
• Competitive salary
• Generous paid time off as well as 12 paid holidays
• Excellent medical, dental and vision coverage
• 401(k) plan with company match and profit sharing