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IT Support Specialist

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Primacy

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Location:
United States , Farmington

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

55000.00 - 65000.00 USD / Year
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Job Description:

We are looking for a highly motivated and customer-oriented individual to join our team as an IT Support Specialist at ZenSource. In this role, you will provide technical support and assistance to end-users, troubleshooting hardware and software issues, and ensuring smooth operation of computer systems and networks. As an IT Support Specialist, you will play a crucial role in maintaining the productivity of our organization by resolving IT-related problems in a timely and efficient manner. Joining our team as an IT Support Specialist offers an excellent opportunity to kick-start your IT career in a dynamic and supportive environment. We provide ongoing training and development opportunities to help you grow professionally while contributing to the success of our organization.

Job Responsibility:

  • Provide first-line technical support to end-users via phone, email, or in person, diagnosing and resolving hardware and software problems in a professional and customer-focused manner
  • Escalate complex or unresolved issues to senior IT staff, ensuring that problems are addressed promptly and effectively
  • Install, configure, and troubleshoot computer hardware, software applications, printers, and other peripheral devices
  • Assist with the set-up and deployment of new workstations, ensuring that they are properly configured and connected to the network
  • Maintain and update documentation for IT procedures, troubleshooting steps, and knowledge base articles to facilitate efficient issue resolution and knowledge sharing
  • Collaborate with other IT team members to identify and implement process improvements and best practices
  • Provide basic training to end-users on the proper use of hardware, software applications, and systems
  • Follow Information Technology Infrastructure Library (ITIL)-based incident management processes to ensure accurate ticket logging, tracking, and resolution
  • Stay up to date with the latest technology trends, industry standards, and best practices in IT support

Requirements:

  • Bachelor's degree in information technology, Computer Science, or a related field is preferred
  • Relevant certifications (such as CompTIA A+, Microsoft Certified Professional, etc.) are a plus
  • Strong passion for technology and a desire to develop a career in IT support
  • Excellent problem-solving skills with the ability to diagnose and resolve technical issues effectively
  • Solid understanding of computer hardware, operating systems (Windows, macOS), and software applications
  • Familiarity with network protocols, TCP/IP, and basic network troubleshooting
  • Exceptional customer service and communication skills, both verbal and written, to interact with end-users of varying technical abilities
  • Ability to work well under pressure in a fast-paced environment, managing multiple priorities and meeting deadlines
  • Proactive attitude, willingness to learn, and ability to adapt to changing technologies and work processes
  • Experience with IT service management (ITSM) tools and ticketing systems is desirable

Nice to have:

  • Relevant certifications (such as CompTIA A+, Microsoft Certified Professional, etc.)
  • Experience with IT service management (ITSM) tools and ticketing systems
What we offer:
  • Unlimited PTO
  • Medical, Dental, Vision, 401k plus match
  • Annual performance bonus eligibility
  • Ongoing training opportunities
  • Planned outings and team events (remote workers included!)

Additional Information:

Job Posted:
January 10, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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