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IT Support Specialist

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Mercell

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Location:
Denmark , Copenhagen

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

As an IT Support Specialist at Mercell, you will be part of our Enterprise Support team, reporting to the IT Manager. We are a team of three professionals responsible for ensuring that every Mercell employee has the IT support and tools they need to do their best work and that we are continuously raising the bar on how we deliver that. This is a hands-on role with real variety: from day-to-day support to contributing to IT projects that bring new technology into the business.

Job Responsibility:

  • Manage and resolve IT support tickets, prioritising effectively and keeping your queue moving
  • Maintain the IT environment across our Copenhagen and Odense offices, ensuring everything runs smoothly on the ground
  • Administer and maintain our core platforms: Okta, Atlassian, Microsoft Azure & Intune, and Google Workspace
  • Contribute to IT projects delivering upgrades and new technology across the organisation

Requirements:

  • Proven experience (ideally 3+ years) in a similar IT support or systems administration role
  • Hands-on experience administering one or more of the following platforms: Okta, Atlassian, Azure & Intune, Google Workspace
  • Comfortable managing both Mac and Windows hardware
  • Professional level English, written and spoken

Nice to have:

  • Able to explain technical concepts clearly to non-technical colleagues with patience and clarity
  • Strong troubleshooting mindset with a proactive approach to problem-solving
  • Takes initiative to spot and act on opportunities to improve ways of working
  • Handles sensitive data, credentials, and personal devices with discretion and integrity
What we offer:
  • Hybrid work to support work-life balance
  • Health and insurance plans (may differ per country/office)
  • Pension plans
  • Paid parental leave
  • Social happenings
  • Competitive salary packages

Additional Information:

Job Posted:
May 04, 2026

Expiration:
May 10, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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