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We are seeking a dedicated IT Support Specialist to provide Tier 1–2 support for end users across hardware, software, and network systems. This role is ideal for someone who enjoys helping others, resolving technical issues, and working in a dynamic IT environment. The ideal candidate will have excellent communication skills, strong troubleshooting abilities, and the ability to manage multiple support requests.
Job Responsibility
Respond to IT support tickets submitted via phone, email, or ticketing system
Troubleshoot issues involving Windows/macOS, Microsoft 365, VPN, and business applications
Assist with user account management including password resets and permissions
Support remote employees using remote-access tools such as RDP, TeamViewer, or AnyDesk
Resolve issues with hardware components including laptops, desktops, printers, and peripherals
Troubleshoot basic network issues such as Wi-Fi, DNS, DHCP, and VPN connectivity
Support new-hire onboarding including device setup and application configuration
Document all troubleshooting steps, solutions, and system changes
Maintain and track IT equipment inventory
Escalate complex issues to senior system or network teams
Requirements
1–3 years of IT support or help desk experience
Strong familiarity with Windows 10/11 and/or macOS environments
Experience with Microsoft 365 applications, Teams, OneDrive, and Outlook
Understanding of networking basics (TCP/IP, DNS, DHCP, VLANs)
Experience with ITSM/ticketing platforms (ServiceNow, Jira, Zendesk, etc.)
Ability to troubleshoot hardware, printers, VoIP phones, and peripherals
Strong customer service and communication skills
Ability to manage multiple tasks and stay organized in a high-volume environment
Experience supporting remote users and VPN technologies