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IT Support Specialist

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Life Science Talent

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Location:
Denmark , Copenhagen

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Dawn Health is a leading digital health company enabling Life Science partners to build beautifully designed, high-reliability digital products at speed and in compliance with the highest quality standards. We are looking for an IT Support Specialist to play a key role in our day-to-day IT operations and support our growing Copenhagen office. You will work closely with colleagues across Finance, People & Culture, Operations, and Tech to ensure a stable, secure, and efficient IT environment that enables teams to perform at their best. This is a hands-on role in a fast-paced, highly regulated environment where quality, security, and structure matter.

Job Responsibility:

  • Act as the primary point of contact for IT Support (hardware, software, network, identity, and access)
  • Troubleshoot and resolve incidents and service requests with a strong focus on user experience
  • Manage user and hardware lifecycle (procurement, inventory, asset tracking, replacements)
  • Support day-to-day administration of Microsoft 365 and Entra ID (user management, groups, access assignments)
  • Support endpoint security operations and follow established IT security best practices
  • Participate in IT-related projects and improve documentation and knowledge base materials
  • Troubleshoot meeting room and AV setups (Teams Rooms, conferencing equipment)

Requirements:

  • 1-3 years of experience in an IT Support, IT Operations, or IT Technician role
  • Practical experience with Microsoft 365 and Entra ID (Azure AD)
  • Experience with endpoint/device management (e.g., Intune or similar MDM)
  • Familiarity with IT security best practices (MFA, access control, endpoint security)
  • Experience with ITSM systems and structured ticket handling
  • Understanding of networking fundamentals (DNS, DHCP, VPN, Wi-Fi troubleshooting)
  • Professional communication skills in English (written and verbal)

Nice to have:

  • Relevant degree in IT or related field
  • Experience with IT access management
  • Experience with FreshService
  • Experience with working in regulated environments
  • Experience with basic automation or workflow optimization
What we offer:
  • Autonomy, trust, and support to do the best work of your career
  • An open, collaborative environment with talented peers across engineering, design, clinical, and regulatory
  • Career growth in one of the leading digital health scale-ups, alongside world-class pharma partners
  • The opportunity to leave your mark on the future of digital health
  • Copenhagen’s best view and the best office espresso machine

Additional Information:

Job Posted:
March 14, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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