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PerkinElmer Logo PerkinElmer · IT - Administration

IT Support Specialist

Malaysia, Gelang Patah · Job Posted January 23, 2026
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Job Responsibility

  • Responsible for operation and maintenance of IT support & services across Malaysia — resolving EUC, system, and network-related issues in alignment with business continuity needs
  • Provide Smart Hands support for all global IT towers (Network, Server, Security, Collaboration, etc.) as required to complete onsite physical interventions
  • Install, configure, maintain & troubleshoot EUC devices including laptops, desktops, mobile devices, printers, and collaboration equipment across Malaysia
  • Own end-to-end ticket management using ServiceNow — including remote diagnosis, communication, documentation, vendor/MSP coordination where required, and final closure accountability
  • Manage the entire EUC asset lifecycle across Malaysia: allocation, deallocation, dispatch, retrieval, relocation, data sanitization, compliance reporting, and provide accurate inputs to the IT Asset Management team ensuring audit-grade accuracy
  • Support end-user onboarding and offboarding with HR and Facilities, including account provisioning/deactivation, asset fulfilment/return and record accuracy
  • Ensure EUC asset security compliance including Microsoft patching and policy adherence
  • Provide white-glove IT support for the Executive Leadership Team within Malaysia
  • Support AV/VC systems and collaboration spaces to ensure seamless meeting experiences
  • Maintain strong stakeholder coordination with HR, Finance, Facilities, Leadership & MSP partners to ensure high user satisfaction
  • Collaborate continuously with global EUC teams and contribute towards operational knowledge improvement and alignment

Requirements

  • Bachelor’s degree in Computer Science, Information Technology, or a related field
  • Minimum 5+ years of hands-on IT support experience in a corporate environment
  • Strong troubleshooting skills covering EUC, Windows OS, M365, basic network connectivity & collaboration tools
  • Proficiency in ServiceNow (or similar ITSM platform) and Active Directory for account/device administration
  • Ability to independently diagnose and resolve issues while maintaining ticket ownership through closure
  • Good understanding of corporate IT infrastructure, components, communication flow, and escalation models
  • Strong business communication skills in English — both verbal and written — with clear ability to interact professionally in a multinational corporate hierarchy
  • High customer service orientation with proactive coordination across IT towers, MSPs, and business stakeholders
  • Strong organizational skills with ability to manage priorities, deadlines, and ownership without close supervision
  • Good understanding of IT asset lifecycle and compliance expectations including data protection and security governance
  • Demonstrated ability to provide white-glove support to senior leadership or VIP users
  • Ability to work independently onsite as the sole IT representative for the country, with high accountability and integrity

Nice to have

  • ITIL Foundation certification
  • Experience working with ServiceNow or similar enterprise ITSM suite
  • Familiarity with Endpoint Management tools (e.g. Intune, SCCM, JAMF)
  • Basic understanding of network switching & Wi-Fi troubleshooting
  • Ability to support executive/VIP users with professionalism & discretion
  • Experience in vendor/MSP coordination within a global IT environment
  • Strong stakeholder communication skills across corporate hierarchy
  • Exposure to audit & compliance activities in IT operations
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