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IT Support Specialist

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Aria Care Partners

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Location:
United States , Overland Park

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The IT Support Specialist is a technical support role responsible for providing technical assistance and support related to computer systems, hardware, and software. They are responsible for handling onboarding and offboarding processes and addressing system and user issues in a timely and professional manner. This role will work closely with IT Support Specialists, IT Service Manager, and end-users to support daily issues and functions.

Job Responsibility:

  • Ticket triaging, onboarding, and meeting facilitation
  • Serve as the first contact with users related to the onboarding and offboarding processes
  • Respond to user requests for services
  • troubleshoot problems and develop solutions
  • Provide troubleshooting on hardware and software in-house and multi-functional devices
  • Provide ongoing assistance to existing telephony systems
  • Oversee the safeguarding of company assets, intellectual property, and computer systems
  • Provide feedback on processes and make recommendations on areas to improve

Requirements:

  • College or Technical School degree desirable
  • Minimum 1-year experience in a technical support role or combination of education and experience
  • Certifications including CompTIA A+, Network+ are desirable
  • Experience with Windows 10/11, VoIP Software, and Workflow processes
  • Intermediate knowledge of Windows Servers, Operating Systems, and Office Products
  • Experience with Apple Products such as iPhones and iPads
  • Proven MS Office 365 infrastructure experience
  • Experience with troubleshooting applications and preventative maintenance
  • Ability to effectively handle competing priorities
  • Strong verbal and written communication skills
  • Handling multiple tasks in a fast-paced environment
  • Works well under pressure while maintaining an organized methodology
What we offer:
  • PTO and Paid Holidays for FT Employees
  • 401k Retirement Plan with Company Match
  • Insurance programs including medical, dental, vision, company match for your HSA, FSA, company-paid EAP, and life and disability insurance, and more

Additional Information:

Job Posted:
April 16, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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