IT Support Specialist Jobs

RDG Planning & Design

Location:
United States, Omaha

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Not everyone enjoys spending their workday solving tech problems – fixing the glitches, guarding the servers and patching software vulnerabilities. But you do... Not everyone enjoys making sure the invisible digital infrastructure that designers use is running smoothly as they design great places for our communities. But you do... If you’re the “you” we’re talking about here, then we highly encourage you to apply for the IT Support Specialist position. In addition to having a deep knowledge of all things IT, the ideal person for this job enjoys building relationships with a great team and possesses a passion for continual learning.

Job Responsibility:

Serve as the first line of support for end-users via phone, email, chat, or ticketing system
Order, inventory, install, and troubleshoot Microsoft Windows, Apple, and various mobile devices
Quickly learn new software applications, providing support and training to staff as needed
Multitask effectively while prioritizing multiple incoming requests
Deliver excellent customer service, clearly communicating with users to resolve issues and ensure a positive support experience
Understanding of cybersecurity basic best practices

Requirements:

Associate degree or higher in an IT-related field
Two or more years of professional experience in an IT helpdesk or technical support role
Ability to research, diagnose, and resolve both hardware and software issues
Strong understanding of computer networking and security best practices
Advanced knowledge of Windows 11 operating systems
Builds long-term relationships with team members through positive customer service
A continuous learner who constantly looks at how they can improve themselves and the firm
Work on-site in an office environment
Travel occasionally, approximately once per month

Nice to have:

Experience installing and managing software through ManageEngine Desktop Central
Troubleshooting experience with: Adobe Creative Cloud, Autodesk products, Bluebeam, Fortinet, Newforma, Microsoft 365, Power BI, VMware, Zoom
Experience setting up TVs/displays and operating 3D printers

Additional Information:

Job Posted:
December 11, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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IT Support Specialist