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Robert Half Logo Robert Half · IT - Administration

It Support Specialist

United States, New Jersey · Job Posted June 28, 2026
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Job Description

We are looking for an IT Support Specialist to provide dependable technical assistance for end users and client environments in New Jersey. This position is ideal for someone who can work independently, contribute effectively within a team, and step into daily support work with minimal ramp-up time. The role centers on desktop and Microsoft 365 support while also assisting with security issues, basic server needs, and on-site client service when required.

Job Responsibility

  • Deliver technical support for users both remotely and at client locations within a reasonable local travel radius
  • Resolve issues involving Windows desktops, user workstations, and common operating system problems
  • Support Microsoft 365 environments, including account access, application troubleshooting, and day-to-day end-user assistance
  • Investigate and remediate malware, virus, and other endpoint security incidents
  • Assist with Windows Server problem resolution and perform basic repair or support tasks
  • Perform entry-level network setup and diagnostic work
  • Use service desk tools and support platforms to document requests, manage tickets, and provide timely follow-up
  • Communicate clearly with users, prioritize issues appropriately, and escalate concerns when needed

Requirements

  • Hands-on experience providing Level 2 IT support in a help desk, desktop support, or similar technical environment
  • Strong working knowledge of Microsoft Windows and the ability to troubleshoot desktop-related issues efficiently
  • Experience supporting Microsoft 365 products and services in a business setting
  • Familiarity with service desk ticket management and maintaining accurate support documentation
  • Basic network troubleshooting skills, including identifying common connectivity and hardware issues
  • Ability to deliver excellent customer service while supporting users with varying levels of technical knowledge
  • Exposure to Windows Server support is preferred
  • Experience with ConnectWise Manage, Automate, or Control is preferred but not required

Nice to have

  • Exposure to Windows Server support
  • Experience with ConnectWise Manage, Automate, or Control

What we offer

  • Medical, vision, dental, and life and disability insurance
  • Company 401(k) plan
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