IT Support Specialist Job at Robert Half (Jacksonville)

Desktop/Field Support Specialist

Intratek Computer, Inc. is seeking a Desktop/Field Support Specialist to join ou...

Location

United States , Phoenix

Salary:

Not provided

Intratek Computer, Inc.

Expiration Date

Until further notice

Requirements

A minimum of three (3) years of professional level experience providing technical support for system infrastructure and/or software
15 credit hours in computer science or a related field
An equivalent combination of related experience and education may be considered
Working irregular hours, second and/or third shifts, weekends, holidays, and evenings is required in order to support 24×7 operations
The successful candidate must pass a Federal background check
Candidate must have excellent communication skills, as they will be providing first and second level support to internal and external personnel staff
This position requires the candidate be able to safely lift up to 50 pounds and walk up to Five (5) miles per day
Must possess and maintain a valid Arizona driver’s license with a clean record
Accurate color perception is required to safely work with electrical wiring

Job Responsibility

Provide after-hours support to airport operations, passengers and tenants. This would include coordination of after-hours help desk calls, ticket distribution and resolution
Provide after-hours support to Technology team for change management, projects and system outage resolution
Provide first level support by troubleshooting and repairing mission critical systems that require 100% uptime
Preventive and Corrective Maintenance
Install software updates, create, and deploy images on end user workstations
Work with vendors and contractors for issues requiring 2nd level support
Maintaining inventory control and conducting audits
Provide first level training when needed

What we offer

Medical benefits
Paid vacation
Paid holiday

Fulltime

Product Support Specialist

At Linear, we are on a mission to create a new standard for modern software deve...

Location

Salary:

Not provided

Linear

Expiration Date

Until further notice

Requirements

Passion about technology, quality, and Linear’s mission
Excellent communication and customer service skills and experience working with a technical or engineering user base
Ability to adapt your communication approach to non-technical users
Experience troubleshooting technical issues, including APIs and integration setups
Ability to reproduce bugs with Linear and our integrations in various environments (different browsers, Windows, Mac, Mobile)

Job Responsibility

Support customers in end-to-end engagement, including onboarding, account setup, debugging issues, feature and integration discovery
Investigate and resolve inbound customer issues reported through all communication channels, including email, Slack, Twitter, and Reddit
Partner with our engineering team to document and reproduce bugs
Surface trends and insights from customer feedback to the team at large to inform product choices
Lead select strategic projects to improve the support experience, internal knowledge sharing, and product operations

What we offer

Interesting and challenging work
Work-life balance
Competitive salary and equity
Employee-friendly equity terms (early exercise, extended exercise)
Paid lunch and coffee during workdays
Work remotely, no commuting to the office
Paid co-working space/desk at an office
Health, dental, and vision insurance (US)
Regular team events and offsites
5 weeks of paid vacation

Fulltime

AI Support Specialist

Crescendo is hiring an AI Support Specialist to react to and manage both externa...

Location

Honduras , San Pedro Sula or Tegucigalpa

Salary:

Not provided

Crescendo

Expiration Date

Until further notice

Requirements

2+ years in a technical support, chatbot management or product specialist role
Demonstrate strong practical knowledge of tools like Jira, Zendesk or similar ticketing systems
General understanding of APIs, JSON or other technical formats for diagnosing issues
Hands-on experience in chatbot configuration, intent training and performance analysis
Demonstrated ability to collaborate with cross-functional teams and stakeholders to achieve shared goals
Excellent project management and organizational skills, with the ability to prioritize and delegate tasks effectively
Strong analytical and problem-solving abilities

Job Responsibility

Optimize the CX Assistant's Behavior
Address inquiries from customers regarding the behavior settings of the CX Assistant
Advise customers on potential configuration updates, including refining workflows, adjusting the CX Assistant’s personality to align with brand guidelines or improving response accuracy
Implement Knowledge Base Enhancements
In collaboration with our QA team, validate and implement the areas of enhancement opportunity found in the customer's knowledge base
Collaborate with Product & Engineering Teams
Escalate validated issues to the Engineering and/or Product teams as needed by providing clear documentation, sufficient context, root causes,and recommendations for resolution
Communicate Clearly and Consistently with Customers
Ensure all support cases and associated outcomes are properly documented and communicated to relevant teams and stakeholders
Maintain open communication with stakeholders, keeping them informed of the status and resolution

What we offer

Remote working arrangements
Competitive base salary
Generous paid time off
Attractive benefits package including medical, dental, and vision options that are applicable per country of residence for all our full-time employees
Training and professional development opportunities
A front-row seat to one of the fastest SaaS growth stories of the decade
The chance to say: “I was there from the start.”

Fulltime

Technical Support Specialist

Technical Support Specialist role providing professional IT support with high se...

Location

Italy , Afragola, Napoli

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

Previous experience as a Technical Support Specialist
Capacity to deal with changing business needs and priorities
Strong interpersonal skills with ability to build trustful relationships
Passion to learn on the job and keeping competence up to date
General knowledge of relevant technology standards, trends and innovations
General knowledge of IT service management, processes and toolsets
Basic knowledge of accounting and finance concepts related to IT asset procurement
Reliable approach with focus on end user and customer needs

Job Responsibility

Provide professional IT support with high service level
Lead or support on-site project implementation/deployment efforts
Coordinate and manage local vendors and local contact points
Provide 2nd level hardware and software support for end users
Manage lifecycle of all IT assets within defined region
Provide hands-on basic technical training for onsite support staff and new hires
Provide input on digital equipment/products risk of downtime

What we offer

Inclusive work environment
Supportive climate regardless of age, gender, religion, sexual orientation, pregnancy and ability

Fulltime

Product Support Specialist

As a Product Support Specialist at Culture Amp, you’ll play a vital role in our ...

Location

United States , San Francisco

Salary:

72000.00 - 82000.00 USD / Year

Culture Amp

Expiration Date

Until further notice

Requirements

3+ years of experience in high-velocity technical support for a SaaS product
Experience using help desk systems (Intercom, Zendesk, Freshdesk, etc.) as your primary tool in previous roles
Demonstrated expertise in resourceful problem-solving, creative troubleshooting, and investigative questioning techniques

Job Responsibility

Serve as the first point of contact for our global customers that reach out to us via our support channels (email, chat, video conference)
Answer all questions related to the Culture Amp platform and escalate when necessary
Educate and empower our customers to be better Culture Amp users and become People Geeks
Serve as an internal resource for all departments and help them be successful
Be responsible for ensuring that customer data is handled securely
Be a customer advocate by providing feedback to the product and engineering team on improving the platform

What we offer

Employee Share Options Program
Programs, coaching, and budgets to help you thrive personally and professionally
Access to external providers for mental wellbeing and coaching support
Monthly Camper Life Allowance
Team budgets dedicated to team building activities and connection
Intentional quarterly wellbeing pauses
Extended year-end breaks
Excellent parental leave and in work support program available from day 1
5 Social Impact Days a year
MacBooks for you to do your best & a work from home office budget

Fulltime

Customer Support Specialist

Temporary Customer Support Specialist role assisting diverse range of users incl...

Location

United Kingdom , London

Salary:

35000.00 - 40000.00 GBP / Year ▼

Office Angels

Expiration Date

Until further notice

Requirements

Minimum of 2 years in customer support, client service, or helpdesk roles
At least 1 year in a tech specialist capacity
Preferably within education or training environments
Strong background in client communication
Excellent written communication skills
Fluent in Plain English
Strong interest in technology-enabled products
Strong reading comprehension
Ability to navigate complex requests
Experience managing high ticket volumes

Job Responsibility

Respond to support tickets via Intercom
Handle inquiries for apprentices, employers, and internal teams
Investigate user-reported issues
Replicate scenarios and follow troubleshooting guides
Accurately document findings and next steps
Maintain strong communication with customers
Address sensitive or escalated issues
Efficiently prioritise and manage high volume of tickets
Set standard for tone of voice and responsiveness
Deepen understanding of all product features

What we offer

Dynamic environment in rapidly growing organisation
Team collaboration
Professional growth opportunities
Potential temp to perm position

Fulltime

IT Tech Support Specialist

We are looking for a skilled and detail-oriented IT Tech Support specialist to j...

Location

United States , Boise

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Some experience in IT support, help desk, or technical support roles
Proficiency in handling inbound and outbound calls to resolve technical issues
Strong knowledge of Microsoft Word and Excel
Familiarity with configuring network settings and applying security updates
Ability to provide application support and troubleshoot software issues
Excellent data entry skills with attention to detail
Strong problem-solving abilities and effective communication skills
Customer-focused approach with the ability to manage multiple tasks simultaneously

Job Responsibility

Provide first-level technical support by addressing inbound and outbound calls related to IT issues
Assist users with troubleshooting hardware, software, and network-related concerns
Configure network settings, install standard applications, and apply security patches as needed
Ensure the integration and functionality of new systems within the existing IT environment
Maintain accurate and detailed records of technical issues and solutions through data entry
Offer support for Microsoft Office applications, including Word and Excel
Deliver application support to ensure smooth operation and user satisfaction
Communicate solutions effectively to non-technical users and team members
Collaborate with colleagues to identify and implement improvements in IT processes

What we offer

Medical, vision, dental, and life and disability insurance
Eligibility to enroll in company 401(k) plan
Access to top jobs and free online training

Fulltime

Technical Support Specialist

In this role, you'll troubleshoot technical issues, maintain office hardware/sof...

Location

United States , Ramsey

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

3+ years in IT support or related role
Proficiency in Windows and Mac OS
Linux experience is a plus
Strong troubleshooting, organizational, and communication skills
Familiarity with network and hardware setup, including VOIP phones and peripherals
Ability to prioritize and manage multiple tasks effectively

Job Responsibility

Support employees with Microsoft Office products, video conferencing tools, and office hardware
Install, configure, and maintain IT equipment such as computers, phones, and printers
Troubleshoot and resolve technical issues on the production floor
Manage user accounts and permissions via Active Directory
Collaborate with our managed service provider on IT-related needs
Train staff on hardware/software use and ensure workplace efficiency

What we offer

Medical, vision, dental, and life and disability insurance
Eligibility to enroll in 401(k) plan
Free online training

Fulltime

IT Support Specialist

Robert Half

Location:
United States , Jacksonville

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 12, 2026

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Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:January 12, 2026

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Job Posted:
January 12, 2026