IT Support Specialist

• Ensure pre-opening walk-throughs are completed to ensure all systems are operational prior daily opening of the operation
• Provide technical support for Point of Sales Ticketing and POS hardware/software
• Provide troubleshooting for basic infrastructure problems, escalating to external providers as necessary
• Oversee software maintenance of various POS, AV, and computer applications
• Troubleshoot A/V exhibit related issues, identifying root cause and implementing solutions
• Ensure replacement of defective POS and related hardware
• Ensure inventory of all computer and POS hardware and network devices is maintained and ensure broken equipment is repaired and replaced
• Assist with the setup for special events, including but not limited to video conferencing and general Event audio and video
• Ensure Legends' IT infrastructure is maintained in line with company standards
• Provide timely responses to technical support issues and ensure all details and resolutions are entered into Legends' ticketing system
• Work with outside partners on implementation, maintenance and support of desktop
• Maintain a thorough knowledge of the organization and adhere to all organizational technology standards
• Maintain a high level of system support to end-users at all times
• Responsible for communicating and promoting IT standards and ensure they are followed in their facility
• Ensure good systems documentation is maintained
• Complete other duties—as assigned by management

• Minimum of 1-3 years of IT-focused experience
• 3+ years of application support experience in an environment with more than 200 users
• BA/BS with relevant work experience preferred
• Excellent knowledge and experience of supporting PC and/or POS system hardware
• Good understanding of networking concepts and troubleshooting including TCP/IP, VLAN's, wireless LANs
• Flexibility to work extended hours and to work before, during and after all events (including late nights, weekends, holidays)
• Performance driven, with outstanding interpersonal skills and a strong working knowledge of the technical requirements outlined above
• Eagerness to work in a rapidly changing, diverse environment and a willingness to accept ownership and responsibility of the IT infrastructure to ensure its 24/7 availability
• Ability to motivate a team to work together in a most efficient manner
• Ability to lift and carry items weighing 10-30 pounds—occasionally 50 pounds
• Sufficient mobility to perform assigned production tasks, to include constant reaching, bending, stooping, wiping, pushing, and pulling for extended periods of time

medical, dental, vision, life and disability insurance, paid vacation, and 401(k) plan