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IT Support Specialist

IntelligentBee

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Category:
IT - Administration

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Contract Type:
Contract work

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Salary:

Not provided
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Job Description:

We are seeking a dedicated and customer-focused IT Support Specialist to join our IT team. As an IT Support Specialist, you will be responsible for providing technical assistance, troubleshooting and support to end-users.

Job Responsibility:

  • Set up and manage user accounts and access permissions,during onboarding and offboarding processes
  • Install, configure, and maintain software (apps) and hardware components (eg: desktops, laptops, printers,etc)
  • Automating processes through integration
  • Identity Provider (e.g., Okta, Rippling, GW) with 3rd party apps, and MDM
  • Purchase and delivery of new/used equipment at the time of new hires onboarding
  • Administering macOS devices through Mobile Device Management (MDM) platforms
  • Provide first-level support to end-users via email or chat
  • Monitor and respond to security alerts, ensuring the internal compliance
  • Implement basic security measures (antivirus, firewall, VPN)
  • Ensure security and compliance by applying patches and updates
  • Equipment returns at the time of employee offboarding

Requirements:

  • 1–2 years previous experience in an IT Support/Helpdesk/Service Desk role
  • Basic technical knowledge in: hardware, software and IT security concepts (VPN, MFA, firewall, antivirus)
  • Experience with ticketing systems and collaboration tools (Slack, Teams, Gmail)
  • Experience managing users on Google Workspace
  • Attention to detail and excellent troubleshooting and problem-solving skills
  • Ability to work independently and collaboratively in a team environment
  • English – minimum level B2/C1 (written and verbal communication)
  • Knowledge of Windows and macOS operating systems

Nice to have:

  • Associate or bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent work experience)
  • Experience with ticketing systems

Additional Information:

Job Posted:
January 02, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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