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IT Support Specialist

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Fever

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Location:
Mexico , Mexico City

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We're looking for a curious, hands-on IT Support Specialist to join our lean IT team. This isn't a traditional helpdesk role — you will be a part of a 2-person team, meaning you will be doing a bit of everything (which will provide you exposure to many systems and technologies). You'll be responsible for keeping our systems running, managing access and devices across a mostly macOS environment, and contributing to internal tooling projects — including AI-assisted development with tools like Claude Code.

Job Responsibility:

  • Manage macOS fleet via Kandji MDM — deployments, policies, and our custom OpenVPN setup
  • Act as the gatekeeper for access management — onboarding, offboarding, SSO, and permissions
  • Support Slack and Jira-based IT requests, triage issues, and resolve them efficiently
  • Collaborate with our SRE team on infrastructure awareness and escalations
  • Document runbooks, processes, and internal guides clearly and consistently
  • Occasionally support Windows (and a couple Linux) users alongside our primary macOS environment
  • Use available platforms to automate common requests and reduce toil

Requirements:

  • Solid macOS administration experience
  • Terminal comfort
  • Experience with MDM tools (Kandji, Jamf, or similar)
  • Identity and access management — Okta, Google Workspace, SSO basics
  • You ask 'why does this keep happening?' before closing a ticket
  • You're comfortable with ambiguity and can prioritise without hand-holding
  • You write things down — runbooks, notes, decisions
  • You want to understand how things work, not just fix symptoms

Nice to have:

  • Curiosity about AI-assisted development tools (Claude Code, Copilot, etc.)
  • Experience with Docker or containers at a basic level
  • Networking fundamentals: VLANs, firewalls, switches, VPN concepts
  • Familiarity with monitoring and alerting tools (Grafana, Datadog, etc.)
  • Exposure to AWS or other cloud platforms
  • Any Slack bot, webhook, or internal tooling project you've built — even a small one
  • Scripts & automation — you don't need to be a software engineer, but you should be comfortable writing and maintaining scripts helping with daily tasks
What we offer:
  • Attractive compensation package consisting of base salary and the potential to earn a significant bonus for top performance
  • Opportunity to have a real impact in a high-growth global category leader
  • 40% discount on all Fever events and experiences
  • Private health Insurance
  • 20 days off annually
  • Wellhub membership
  • English Lessons
  • Responsibility from day one and professional and personal growth
  • Great work environment with a young, international team of talented people to work with!

Additional Information:

Job Posted:
May 04, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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