IT Support Specialist

The IT Support Specialist ensures the stability, reliability, and efficient use of the company’s IT systems by providing direct technical support to end users across the organization. This role is responsible for resolving incidents, supporting daily operations, and maintaining high levels of system availability and user satisfaction. The IT Support Specialist operates across hybrid environments (cloud and on-premise) and supports both desktop-based and web-based enterprise systems, including hardware, operating systems, business applications, and collaboration platforms. The role works closely with IT Operations, System Administrators, Cybersecurity, and Business teams to ensure incidents are resolved efficiently and services operate within agreed service levels. Beyond incident resolution, this role contributes to process improvement, automation, documentation, and service quality optimization, supporting the continuous maturity of the IT support organization.