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IT Support specialist

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Mundelein

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for an experienced IT Support specialist to provide on-site technical assistance and ensure smooth operation of IT systems and devices. In this role, you will manage a variety of tasks, including hardware troubleshooting, device imaging, and IT asset management, while supporting mobile devices and performing occasional Active Directory tasks.

Job Responsibility:

  • Provide hands-on technical support for hardware, software, and mobile devices, ensuring functionality and resolving issues effectively
  • Perform device imaging and configuration to prepare workstations for use
  • Troubleshoot technical problems related to Microsoft Windows 10, Active Directory, and other IT systems
  • Manage IT assets, including tracking and maintaining inventory records
  • Handle service desk tickets, prioritizing and resolving requests in a timely manner
  • Support mobile fleet management, ensuring devices are properly configured and operational
  • Implement and manage Multi-Factor Authentication (MFA) solutions to enhance security
  • Utilize Intune for device management and configuration tasks
  • Collaborate with team members to transfer knowledge and improve IT processes
  • Adapt to changing IT needs within the organization and provide reliable solutions

Requirements:

  • Proficiency in Active Directory management and troubleshooting
  • Strong knowledge of Microsoft Windows 10 and related systems
  • Experience with basic hardware and software troubleshooting
  • Familiarity with IT asset management and inventory tracking
  • Ability to manage service desk tickets and resolve technical issues efficiently
  • Hands-on experience with desktop imaging and configuration

Nice to have:

  • Knowledge of Intune for device management is preferred
  • Understanding of Multi-Factor Authentication (MFA) implementation and support
What we offer:
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:
February 20, 2026

Work Type:
On-site work
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