CrawlJobs Logo

IT Support Specialist

cfindustries.com Logo

CF Industries

Location Icon

Location:
Canada , Medicine Hat

Category Icon
Category:
IT - Administration

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

CF Industries is currently seeking an IT Support Specialist to join our Medicine Hat Complex location. Reporting to the IT Supervisor, the IT Support Specialist plays an essential role in supporting the site’s end users for hardware, software, and peripherals. The role resolves end-user issues by providing general user support, environmental support, and technical support following established service management and other standard operating procedures. The position interacts with network operations, security, and technical support experts to maintain and monitor infrastructure services. IT Support uses sophisticated/complex tools and techniques and partners with the business to identify and present proactive solutions that will improve productivity. Overtime and on-call responsibilities are required to provide 24-hour support for safe reliable operations.

Job Responsibility:

  • Support users/user groups on all aspects of user-reported problems, including the configuration of software, hardware, and peripheral equipment. Have a deep understanding of the company products with intermediate experience in troubleshooting and analysis. Create technical documentation for troubleshooting and training purposes
  • Manage issues utilizing established tracking processes including recording of issues, initial troubleshooting, assignment and escalation of issues, and closure/follow-up to resolution
  • Deliver support to the user community for maximizing PC potential through first-tier help desk support and providing encl-user training and support for all Microsoft applications
  • Maintain, configure, and administer computer networks and related computing environments including computer hardware, systems software, applications software, backup systems, and disaster recovery processes (including digital and analog communication equipment)
  • Perform and complete project tasks as assigned by the team leader in an efficient and timely manner
  • Monitor, diagnose, and resolve hardware, software, or other network and system problems, replacing defective components when necessary, and escalating as required. This may include manufacturing facility technical control hardware and software issues
  • Maintain cybersecurity and data security protocols for protecting sensitive data. Maintain and back up all user profiles, data, and equipment for active and terminated employees
  • Consult with subject matter experts and vendors to resolve issues
  • Deliver technical support to internal asset procurement and inventory processes and maintain a central data repository of all software licenses, hardware, and peripherals assets
  • Understand and always comply with established processes, policies, and procedures supporting internal controls. Examples, but not limited to IT General Controls (ITGCs) Managed Access (MA-xx) Managed Operations (MO-xx) and Change Management (CM-xx)
  • Sarbanes Oxley/SOX
  • Data backup, recovery, and classification
  • Information Technology Asset Management (ITAM)

Requirements:

  • BS/BA or its equivalent in a related field is typically preferred. AA/AS may be preferred
  • 2 or more years of related professional work experience is required to complete all essential job functions
  • Microsoft Office proficiency: Proficient in the application of MS Office suite. Microsoft certification at an "Associate" level is preferred
  • Computer and system hardware deployment: Experience in the installation, configuration, and distribution of PCs, laptops, and peripherals. Familiarity with basic network device configuration and setup
  • Hardware configuration and monitoring: Experience with the software or hardware tools that enable monitoring, testing, and supervision of desktop and laptop configurations to assess configurations for compliance
  • Software deployment: Familiarity with technologies and standards used during the installation, deployment and maintenance of software
  • System user support: Experience in delivering technical support and consultation based on user requests and reported problems to resolution, including software, hardware, and peripherals. Demonstrated proficiency in voice and/or video communications
  • Interpersonal communication: Strong active listening and collaboration skills, the ability to empower others through training, education, and providing technical advice tailored to the end-user's technical abilities, and the ability to effectively communicate and interact with vendors
  • Learning agility: Challenges self and others to increase technical knowledge and skills
  • Leadership: Demonstrate knowledge skills, abilities and attributes to perform successfully at CF
  • In the key areas of People Leadership, Results Leadership, Thought Leadership & Self Leadership
  • Communication & Coordination: Empower others through active listening, collaboration, training, education and technical advice
  • Judgment and decision-making: Consider the long- and short-term implications of potential actions to choose the most appropriate one. Understands and operates within own knowledge and authority limitations

Additional Information:

Job Posted:
December 28, 2025

Employment Type:
Fulltime
Work Type:
On-site work
Icon
CF Industries - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for IT Support Specialist

Desktop/Field Support Specialist

Intratek Computer, Inc. is seeking a Desktop/Field Support Specialist to join ou...
Location
Location
United States , Phoenix
Salary
Salary:
Not provided
intrapc.com Logo
Intratek Computer, Inc.
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • A minimum of three (3) years of professional level experience providing technical support for system infrastructure and/or software
  • 15 credit hours in computer science or a related field
  • An equivalent combination of related experience and education may be considered
  • Working irregular hours, second and/or third shifts, weekends, holidays, and evenings is required in order to support 24×7 operations
  • The successful candidate must pass a Federal background check
  • Candidate must have excellent communication skills, as they will be providing first and second level support to internal and external personnel staff
  • This position requires the candidate be able to safely lift up to 50 pounds and walk up to Five (5) miles per day
  • Must possess and maintain a valid Arizona driver’s license with a clean record
  • Accurate color perception is required to safely work with electrical wiring
Job Responsibility
Job Responsibility
  • Provide after-hours support to airport operations, passengers and tenants. This would include coordination of after-hours help desk calls, ticket distribution and resolution
  • Provide after-hours support to Technology team for change management, projects and system outage resolution
  • Provide first level support by troubleshooting and repairing mission critical systems that require 100% uptime
  • Preventive and Corrective Maintenance
  • Install software updates, create, and deploy images on end user workstations
  • Work with vendors and contractors for issues requiring 2nd level support
  • Maintaining inventory control and conducting audits
  • Provide first level training when needed
What we offer
What we offer
  • Medical benefits
  • Paid vacation
  • Paid holiday
  • Fulltime
Read More
Arrow Right

Product Support Specialist

At Linear, we are on a mission to create a new standard for modern software deve...
Location
Location
Salary
Salary:
Not provided
linear.app Logo
Linear
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Passion about technology, quality, and Linear’s mission
  • Excellent communication and customer service skills and experience working with a technical or engineering user base
  • Ability to adapt your communication approach to non-technical users
  • Experience troubleshooting technical issues, including APIs and integration setups
  • Ability to reproduce bugs with Linear and our integrations in various environments (different browsers, Windows, Mac, Mobile)
Job Responsibility
Job Responsibility
  • Support customers in end-to-end engagement, including onboarding, account setup, debugging issues, feature and integration discovery
  • Investigate and resolve inbound customer issues reported through all communication channels, including email, Slack, Twitter, and Reddit
  • Partner with our engineering team to document and reproduce bugs
  • Surface trends and insights from customer feedback to the team at large to inform product choices
  • Lead select strategic projects to improve the support experience, internal knowledge sharing, and product operations
What we offer
What we offer
  • Interesting and challenging work
  • Work-life balance
  • Competitive salary and equity
  • Employee-friendly equity terms (early exercise, extended exercise)
  • Paid lunch and coffee during workdays
  • Work remotely, no commuting to the office
  • Paid co-working space/desk at an office
  • Health, dental, and vision insurance (US)
  • Regular team events and offsites
  • 5 weeks of paid vacation
  • Fulltime
Read More
Arrow Right

AI Support Specialist

Crescendo is hiring an AI Support Specialist to react to and manage both externa...
Location
Location
Honduras , San Pedro Sula or Tegucigalpa
Salary
Salary:
Not provided
crescendo.ai Logo
Crescendo
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2+ years in a technical support, chatbot management or product specialist role
  • Demonstrate strong practical knowledge of tools like Jira, Zendesk or similar ticketing systems
  • General understanding of APIs, JSON or other technical formats for diagnosing issues
  • Hands-on experience in chatbot configuration, intent training and performance analysis
  • Demonstrated ability to collaborate with cross-functional teams and stakeholders to achieve shared goals
  • Excellent project management and organizational skills, with the ability to prioritize and delegate tasks effectively
  • Strong analytical and problem-solving abilities
Job Responsibility
Job Responsibility
  • Optimize the CX Assistant's Behavior
  • Address inquiries from customers regarding the behavior settings of the CX Assistant
  • Advise customers on potential configuration updates, including refining workflows, adjusting the CX Assistant’s personality to align with brand guidelines or improving response accuracy
  • Implement Knowledge Base Enhancements
  • In collaboration with our QA team, validate and implement the areas of enhancement opportunity found in the customer's knowledge base
  • Collaborate with Product & Engineering Teams
  • Escalate validated issues to the Engineering and/or Product teams as needed by providing clear documentation, sufficient context, root causes,and recommendations for resolution
  • Communicate Clearly and Consistently with Customers
  • Ensure all support cases and associated outcomes are properly documented and communicated to relevant teams and stakeholders
  • Maintain open communication with stakeholders, keeping them informed of the status and resolution
What we offer
What we offer
  • Remote working arrangements
  • Competitive base salary
  • Generous paid time off
  • Attractive benefits package including medical, dental, and vision options that are applicable per country of residence for all our full-time employees
  • Training and professional development opportunities
  • A front-row seat to one of the fastest SaaS growth stories of the decade
  • The chance to say: “I was there from the start.”
  • Fulltime
Read More
Arrow Right

Technical Support Specialist

Technical Support Specialist role providing professional IT support with high se...
Location
Location
Italy , Afragola, Napoli
Salary
Salary:
Not provided
https://www.ikea.com Logo
IKEA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous experience as a Technical Support Specialist
  • Capacity to deal with changing business needs and priorities
  • Strong interpersonal skills with ability to build trustful relationships
  • Passion to learn on the job and keeping competence up to date
  • General knowledge of relevant technology standards, trends and innovations
  • General knowledge of IT service management, processes and toolsets
  • Basic knowledge of accounting and finance concepts related to IT asset procurement
  • Reliable approach with focus on end user and customer needs
Job Responsibility
Job Responsibility
  • Provide professional IT support with high service level
  • Lead or support on-site project implementation/deployment efforts
  • Coordinate and manage local vendors and local contact points
  • Provide 2nd level hardware and software support for end users
  • Manage lifecycle of all IT assets within defined region
  • Provide hands-on basic technical training for onsite support staff and new hires
  • Provide input on digital equipment/products risk of downtime
What we offer
What we offer
  • Inclusive work environment
  • Supportive climate regardless of age, gender, religion, sexual orientation, pregnancy and ability
  • Fulltime
Read More
Arrow Right

Product Support Specialist

As a Product Support Specialist at Culture Amp, you’ll play a vital role in our ...
Location
Location
United States , San Francisco
Salary
Salary:
72000.00 - 82000.00 USD / Year
cultureamp.com Logo
Culture Amp
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3+ years of experience in high-velocity technical support for a SaaS product
  • Experience using help desk systems (Intercom, Zendesk, Freshdesk, etc.) as your primary tool in previous roles
  • Demonstrated expertise in resourceful problem-solving, creative troubleshooting, and investigative questioning techniques
Job Responsibility
Job Responsibility
  • Serve as the first point of contact for our global customers that reach out to us via our support channels (email, chat, video conference)
  • Answer all questions related to the Culture Amp platform and escalate when necessary
  • Educate and empower our customers to be better Culture Amp users and become People Geeks
  • Serve as an internal resource for all departments and help them be successful
  • Be responsible for ensuring that customer data is handled securely
  • Be a customer advocate by providing feedback to the product and engineering team on improving the platform
What we offer
What we offer
  • Employee Share Options Program
  • Programs, coaching, and budgets to help you thrive personally and professionally
  • Access to external providers for mental wellbeing and coaching support
  • Monthly Camper Life Allowance
  • Team budgets dedicated to team building activities and connection
  • Intentional quarterly wellbeing pauses
  • Extended year-end breaks
  • Excellent parental leave and in work support program available from day 1
  • 5 Social Impact Days a year
  • MacBooks for you to do your best & a work from home office budget
  • Fulltime
Read More
Arrow Right

Customer Support Specialist

Temporary Customer Support Specialist role assisting diverse range of users incl...
Location
Location
United Kingdom , London
Salary
Salary:
35000.00 - 40000.00 GBP / Year ▼
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum of 2 years in customer support, client service, or helpdesk roles
  • At least 1 year in a tech specialist capacity
  • Preferably within education or training environments
  • Strong background in client communication
  • Excellent written communication skills
  • Fluent in Plain English
  • Strong interest in technology-enabled products
  • Strong reading comprehension
  • Ability to navigate complex requests
  • Experience managing high ticket volumes
Job Responsibility
Job Responsibility
  • Respond to support tickets via Intercom
  • Handle inquiries for apprentices, employers, and internal teams
  • Investigate user-reported issues
  • Replicate scenarios and follow troubleshooting guides
  • Accurately document findings and next steps
  • Maintain strong communication with customers
  • Address sensitive or escalated issues
  • Efficiently prioritise and manage high volume of tickets
  • Set standard for tone of voice and responsiveness
  • Deepen understanding of all product features
What we offer
What we offer
  • Dynamic environment in rapidly growing organisation
  • Team collaboration
  • Professional growth opportunities
  • Potential temp to perm position
  • Fulltime
Read More
Arrow Right

IT Tech Support Specialist

We are looking for a skilled and detail-oriented IT Tech Support specialist to j...
Location
Location
United States , Boise
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Some experience in IT support, help desk, or technical support roles
  • Proficiency in handling inbound and outbound calls to resolve technical issues
  • Strong knowledge of Microsoft Word and Excel
  • Familiarity with configuring network settings and applying security updates
  • Ability to provide application support and troubleshoot software issues
  • Excellent data entry skills with attention to detail
  • Strong problem-solving abilities and effective communication skills
  • Customer-focused approach with the ability to manage multiple tasks simultaneously
Job Responsibility
Job Responsibility
  • Provide first-level technical support by addressing inbound and outbound calls related to IT issues
  • Assist users with troubleshooting hardware, software, and network-related concerns
  • Configure network settings, install standard applications, and apply security patches as needed
  • Ensure the integration and functionality of new systems within the existing IT environment
  • Maintain accurate and detailed records of technical issues and solutions through data entry
  • Offer support for Microsoft Office applications, including Word and Excel
  • Deliver application support to ensure smooth operation and user satisfaction
  • Communicate solutions effectively to non-technical users and team members
  • Collaborate with colleagues to identify and implement improvements in IT processes
What we offer
What we offer
  • Medical, vision, dental, and life and disability insurance
  • Eligibility to enroll in company 401(k) plan
  • Access to top jobs and free online training
  • Fulltime
Read More
Arrow Right

Technical Support Specialist

In this role, you'll troubleshoot technical issues, maintain office hardware/sof...
Location
Location
United States , Ramsey
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3+ years in IT support or related role
  • Proficiency in Windows and Mac OS
  • Linux experience is a plus
  • Strong troubleshooting, organizational, and communication skills
  • Familiarity with network and hardware setup, including VOIP phones and peripherals
  • Ability to prioritize and manage multiple tasks effectively
Job Responsibility
Job Responsibility
  • Support employees with Microsoft Office products, video conferencing tools, and office hardware
  • Install, configure, and maintain IT equipment such as computers, phones, and printers
  • Troubleshoot and resolve technical issues on the production floor
  • Manage user accounts and permissions via Active Directory
  • Collaborate with our managed service provider on IT-related needs
  • Train staff on hardware/software use and ensure workplace efficiency
What we offer
What we offer
  • Medical, vision, dental, and life and disability insurance
  • Eligibility to enroll in 401(k) plan
  • Free online training
  • Fulltime
Read More
Arrow Right
Welcome to CrawlJobs.com –
Your Global Job Discovery Platform
At CrawlJobs.com, we simplify finding your next career opportunity by bringing job listings directly to you from all corners of the web. Using cutting-edge AI and web-crawling technologies, we gather and curate job offers from various sources across the globe, ensuring you have access to the most up-to-date job listings in one place.
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Poland Jobs Ireland Jobs Germany Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
© 2025 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy