IT Support specialist

• Deliver daily technical support to staff, addressing hardware, software, and connectivity issues
• Assist in managing and maintaining business applications, including loan management systems and vendor databases
• Monitor and ensure compliance with data security protocols and financial regulations
• Collaborate with management to optimize the use of IT systems and applications
• Coordinate with vendors to troubleshoot application issues and ensure timely data transfers
• Develop and implement IT policies, procedures, and best practices in collaboration with the leadership team
• Lead small-scale technology projects, such as software installations, system integrations, and infrastructure enhancements
• Oversee training initiatives to enhance staff proficiency in IT tools and cybersecurity awareness
• Manage user access, permissions, and security protocols, including onboarding and offboarding processes
• Maintain IT equipment inventory and ensure regular system updates and backups

• Solid understanding of personal computers, printers, scanners, networks, VPNs, and cybersecurity fundamentals
• Ability to diagnose and resolve hardware and software issues effectively
• Proficiency in managing Microsoft applications, including Windows, Outlook, Office 365, and Adobe Acrobat
• Excellent verbal and written communication skills
• Strong organizational and prioritization abilities
• Experience with Active Directory and Microsoft Windows 10
• Knowledge of service desk ticketing systems and basic troubleshooting techniques

Familiarity with consumer finance applications is a plus

• medical, vision, dental, and life and disability insurance
• eligible to enroll in our company 401(k) plan