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MMC Group LP Logo MMC Group LP · IT - Administration

IT Support Specialist

United States, Everett · Job Posted May 27, 2026
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Job Description

We are seeking an experienced IT Support Specialist to provide frontline technical support for enterprise infrastructure, end-user technology, and business-critical systems across corporate office and distribution center environments. This position plays a key role in ensuring employees receive timely, professional IT support while maintaining high standards for customer service, documentation, security, and operational efficiency. This is a hands-on onsite role supporting hardware, software, mobile devices, conferencing systems, and technical operations within a fast-paced enterprise environment.

Job Responsibility

  • Analyze, prioritize, troubleshoot, and resolve technical incidents and service requests using approved ITSM systems and processes
  • Provide desktop support for hardware, software, mobile devices, printers, peripherals, and enterprise applications
  • Install, configure, deploy, maintain, and troubleshoot Windows desktop environments and end-user equipment
  • Support audio/visual equipment and conferencing technologies for meetings and presentations
  • Assist with onboarding and offboarding activities including workstation setup, equipment deployment, and user support
  • Maintain accurate ticket documentation, asset tracking records, and technical support documentation
  • Coordinate with internal IT teams and approved vendors to support equipment repairs and maintenance activities
  • Support technology lifecycle management including inventory tracking, equipment refreshes, and device replacements
  • Assist operational teams with technical equipment support in warehouse and distribution environments
  • Escalate unresolved technical issues appropriately while maintaining ownership through resolution
  • Follow approved security, compliance, and change management procedures
  • Maintain organized and safe IT workspaces and storage areas

Requirements

  • 5+ years of hands-on experience supporting enterprise IT environments
  • Strong experience with Windows desktop configuration and troubleshooting
  • PC hardware installation and repair
  • Desktop and peripheral troubleshooting
  • Mobile device support for iOS and Android
  • Microsoft Office applications
  • Enterprise audio/visual conferencing systems
  • Experience working within ITSM or ticketing environments
  • Strong organizational and documentation skills
  • Ability to manage multiple priorities in a fast-paced environment
  • Excellent customer service and communication skills
  • Ability to work independently with limited supervision
  • Experience collaborating with cross-functional teams and vendors
  • Experience supporting warehouse or distribution center operations preferred

Nice to have

  • CompTIA A+, Microsoft, or related IT certifications
  • Knowledge of networking concepts including LAN, WLAN, TCP/IP, VLANs, DHCP, and DNS
  • Active Directory administration experience
  • Windows Server environment exposure
  • Experience with VPN, VDI, endpoint security, or enterprise device management tools
  • Experience troubleshooting enterprise networking or endpoint environments

What we offer

  • Medical, dental, and vision coverage
  • Life and disability insurance
  • Additional voluntary benefits
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