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IT Support Specialist

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , San Diego

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Robert Half is seeking an IT Support Specialist that will be responsible for supporting, imaging (packaging), and troubleshooting O365, MAC equipment along with Windows equipment and more. This role is 100% onsite.

Job Responsibility:

  • Provide Tier 2/3 technical support to end users via phone, email, chat, and in-person interactions, resolving escalated service desk tickets
  • Troubleshoot and support Windows and macOS systems in a mixed-device environment
  • Manage user accounts, permissions, and access in Microsoft 365, Active Directory, and various SaaS platforms
  • Support mobile devices (iOS/Android), including setup, troubleshooting, and MDM/JAMF management
  • Image, configure, deploy, and maintain laptops and desktops, particularly using JAMF for macOS devices
  • Manage MFA setup, troubleshooting authentication issues, and ensuring security best practices
  • Coordinate with third-party vendors (e.g., hardware providers, telecom, printers) for issue resolution and service request

Requirements:

  • 3+ Years of experience
  • White-Glove/VP/Exec Support
  • M365, SaaS, AD
  • Windows/Mac OS Exp. (Blended Environment)
  • iOS/Android
  • ITSM (ServiceNow)
  • JAMF / MDM + Endpoint Tools
  • L3 Ticketing
  • Audio/Visual, VC
  • MFA
What we offer:
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan

Additional Information:

Job Posted:
May 03, 2026

Work Type:
On-site work
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