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IT Support Specialist

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Scotlynn Sweetpac Growers Inc.

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Location:
Canada , Vittoria

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Category:
IT - Administration

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Contract Type:
Employment contract

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Salary:

45000.00 CAD / Year
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Job Description:

With the continued growth in the industry, Scotlynn is currently hiring an IT Support Specialist at our Corporate Office. This position will also be responsible for managing support for telephone and communication systems as well as software imaging, patch management and networking. The IT Support Specialist position is responsible for front-line IT Support tasks for all Scotlynn offices and locations across North America. We are looking for a candidate with a willingness to learn, an interest in technology and strive for growth in the role. The IT Support Specialist position will provide support through the Information Technology Help Desk for our LOB applications.

Job Responsibility:

  • Provide analysis, diagnosis, and resolution of end-user issues via the IT Help Desk ticketing system both locally and remotely
  • Monitor, respond and escalate IT issues to the appropriate staff member
  • Provide technical support for various communication systems including VoIP phone system, voicemail, and cellular systems
  • Installation, maintenance and support of corporate workstations and peripherals
  • Assist providing staff training on Microsoft Office 365, Windows, SharePoint and other corporate I.T. systems
  • User creation, delegation, and lifecycle management
  • Planning, ordering, installing, monitoring, and reviewing contracted work by outside agencies
  • Keep current on changes and innovative technology developments
  • Manage corporate workstations and accounts through Active Directory, deployment software and other tools
  • Manage IT asset inventory
  • Collaborate on documentation of internal IT processes and end-user procedures

Requirements:

  • Three-year Community College or University program in computer science or technology studies, or equivalent
  • One to two years of IT experience, or equivalent
  • A willingness to continue to develop your customer service skills during your interactions with end-users
  • Be resourceful in problem-solving with your analytical, research and problem-solving skills
  • Technical skills in computer systems including desktop hardware, Microsoft Windows, Microsoft Office and other business applications
  • Valid Ontario driver’s license and access to a reliable vehicle
  • Must be aware of safe work practices as they relate to job responsibilities and work environment, and have the basic understanding of the Occupational Health & Safety
What we offer:
  • Competitive Benefits Plan and Employee and Family Assistance Plan
  • Full gym access with personal trainer
  • Corporate chef providing healthy meal options
  • Opportunities to strengthen local communities through “Community Volunteer Program” initiatives
  • Rewarding, collaborative and lively workplace culture
  • Paid Time Off

Additional Information:

Job Posted:
March 04, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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Scotlynn Sweetpac Growers Inc. - All Job Offers
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