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IT Support Specialist

Appian Corporation

Location:
Australia , Sydney

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

Save Job

Job Responsibility:

Desktop Administration: Assist with the administration of both Windows and Mac desktop operating systems.
Productivity Improvement: Enhance Appian's overall productivity through technical support and solutions.
Initial Technical Support: Provide primary technical assistance to Appian's global employees via the Service Desk case management system.
Mission-Critical Issue Resolution & Documentation: Offer on-call support for critical issues, meticulously documenting solutions within the case management system.
Escalation Support: Provide advanced support to Business Technology team across the service desk.
System Enhancement: Contribute to improving overall system security, performance, and availability.
Hardware and Software Lifecycle Management: Assist with the complete lifecycle management of end-user hardware and software inventory.
Audio and Video Support: Provide technical assistance for audio and video requests and events.
Inventory Management: Maintain a well-organized inventory system for all equipment.
Documentation Management: Maintain and continuously contribute to a comprehensive repository of technical documentation.
User Problem Analysis: Perform various basic user problem analyses for the Customer Service Desk, monitoring application systems to ensure prompt and appropriate responses to customer requests and issues.

Requirements:

Advanced Desktop OS Administration: Demonstrated advanced proficiency in desktop operating system administration.
Communication Skills: Exceptional verbal and written communication abilities.
Problem-Solving Skills: Strong problem-solving skills, including the ability to independently resolve technical issues, with a keen attention to detail.
B.S. in Engineering, Information Systems, Computer Science, or a related field.
Ability to work nights or weekends, as needed, to perform regular onsite maintenance or on-call duties.
Three (3) years of relevant experience in information technology services.
Ability to lift up to 22.5kgs.

What we offer:

Health coverage
Employee Assistance Program (EAP) with free mental health support
Life and disability insurance
Employee Stock Purchase Program (ESPP)
Retirement/pension plan
Wellness dollars
Tuition reimbursement
Family-forming benefits

Additional Information:

Job Posted:
May 20, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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