IT Support Specialist, Tier II Job at GoodLeap (Roseville)

Tier II IT Support Specialist

Robert Half is searching for a Tier II IT Support Specialist to support a client...

Location

United States , Seattle

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

3-4 years of experience in IT support
Hands-on experience with virtual machines (Citrix, Azure, VMware, Hyper-V)
Strong proficiency in Windows 11 and Microsoft 365 administration
Experience with Active Directory and GPO management
Advanced administration experience with Windows Server 2016-2022
Advanced networking knowledge (IP, VPN, Subnets)
Advanced security knowledge (anti-virus, etc.)

Job Responsibility

Provide end-user technical support
Monitor and manage the IT ticketing system
Support virtualized environments
Administer Windows 11 and Microsoft 365
Manage Active Directory and GPO
Perform maintenance and troubleshooting on Windows Server
Strengthen network security
Handle basic networking tasks

What we offer

Medical, vision, dental, life and disability insurance
Eligibility to enroll in 401(k) plan

Fulltime

New

Client Systems Support Specialist

Delta Solutions & Strategies is seeking a Client Systems Support Specialist to s...

Location

United States , Vandenberg SFB

Salary:

90000.00 - 100000.00 USD / Year

Delta Solutions & Strategies

Expiration Date

Until further notice

Requirements

TS/SCI Security Clearance
4–6 years of experience providing Tier II client or desktop support, system configuration, and technical issue resolution across multiple networks and environments
Bachelor’s degree in Information Systems, Computer Science, or related field, or equivalent experience (4 years)
Must meet position and certification requirements outlined in DoD 8140 for Technical Support Specialist or System Administrator role at the appropriate tier within six months of hire
Strong customer service and communication skills with ability to support personnel at all organizational levels including senior leaders
Knowledge of ITSM ticketing systems (e.g., ServiceNow) and DoD configuration management standards
Familiarity with endpoint hardening, patching, and vulnerability management practices
Ability to lift up to 50 lbs. and support physical system setup in office or operations center environments
Provide after-hours and contingency support as required

Job Responsibility

Serve as the first point of contact for all IT service requests via phone, ticketing system, email, or walk-up support
Log, categorize, and prioritize incidents and service requests in accordance with established service-level objectives
Perform Tier I and Tier II troubleshooting for workstations, laptops, mobile devices, printers, and peripheral equipment
Diagnose and resolve software, operating system, and user application issues within established baselines and STIG requirements
Join systems to the domain, configure network settings, and ensure connectivity to shared drives, printers, and collaboration tools
Deploy and maintain system images, patches, and baseline configurations to ensure standardization and compliance
Install, configure, and troubleshoot CAC, Token, and multi-factor authentication (MFA) solutions across classified and unclassified networks
Assist with account access issues, password resets, and permissions management in coordination with the Identity and Access Management team
Perform workstation hardening, vulnerability remediation, and endpoint security enforcement in support of RMF and ACAS requirements
Provide on-site and remote support for VTC, Teams, and other collaboration systems used in operational and executive environments

What we offer

medical
dental
vision
life insurance
401(k)
PTO
paid holidays
parental, military and jury duty paid leaves

Fulltime

New

Client Systems Support Expert

Delta Solutions & Strategies is seeking a Client Systems Support Expert to suppo...

Location

United States , Vandenberg SFB

Salary:

100000.00 - 110000.00 USD / Year

Delta Solutions & Strategies

Expiration Date

Until further notice

Requirements

TS/SCI Security Clearance
7+ years of experience leading client system support operations or serving as Tier III/Executive Support
Demonstrated expertise in complex troubleshooting, endpoint management solutions (e.g., SCCM, Intune), and technical oversight of IT service delivery
Bachelor’s degree in a related field
Master’s degree or additional leadership experience preferred
Must meet position and certification requirements outlined in DoD 8140 for Technical Support Specialist or System Administrator role at the appropriate tier within six months of hire
Certifications such as CompTIA A+, Network+, Security+, or Microsoft MCSA/MD-100/101 are preferred
Strong customer service and communication skills with ability to support personnel at all organizational levels including senior leaders
Knowledge of ITSM ticketing systems (e.g., ServiceNow) and DoD configuration management standards
Familiarity with endpoint hardening, patching, and vulnerability management practices

Job Responsibility

Serve as the first point of contact for all IT service requests via phone, ticketing system, email, or walk-up support
Log, categorize, and prioritize incidents and service requests in accordance with established service-level objectives
Perform Tier I and Tier II troubleshooting for workstations, laptops, mobile devices, printers, and peripheral equipment
Diagnose and resolve software, operating system, and user application issues within established baselines and STIG requirements
Join systems to the domain, configure network settings, and ensure connectivity to shared drives, printers, and collaboration tools
Deploy and maintain system images, patches, and baseline configurations to ensure standardization and compliance
Install, configure, and troubleshoot CAC, Token, and multi-factor authentication (MFA) solutions across classified and unclassified networks
Assist with account access issues, password resets, and permissions management in coordination with the Identity and Access Management team
Perform workstation hardening, vulnerability remediation, and endpoint security enforcement in support of RMF and ACAS requirements
Provide on-site and remote support for VTC, Teams, and other collaboration systems used in operational and executive environments

What we offer

medical
dental
vision
life insurance
401(k)
PTO
paid holidays
parental
military and jury duty paid leaves

Fulltime

PIA P&C Support Specialist (Tier II)

We are looking for a dedicated PIA P& C Support Specialist (Tier II) to join our...

Location

United States , Rochester

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

High school diploma or equivalent is required
Minimum of two years of experience in customer service or insurance-related roles
Strong knowledge of property and casualty insurance products and processes
Proficiency in using software applications and online resources to manage client interactions
Excellent verbal and written communication skills
Ability to handle multiple tasks efficiently in a fast-paced environment
Strong problem-solving skills and attention to detail

Job Responsibility

Provide high-level technical support and customer service related to property and casualty insurance products, including workers’ compensation and bonds
Resolve client inquiries and concerns by researching issues and delivering timely solutions
Manage inbound and outbound calls to address client needs and ensure a seamless experience
Utilize multiple software systems and online resources to assist clients and document communications
Maintain up-to-date knowledge of insurance policies, regulatory changes, and industry developments
Collaborate with internal teams and external partners to enhance processes and procedures for improved client satisfaction
Diffuse critical client issues and escalate situations to management when necessary
Develop and implement recommendations for improving workflows and service delivery
Participate in training sessions and assigned projects to continuously enhance expertise
Build and maintain strong, attentive relationships with clients, insurance carriers, and internal teams

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Fulltime