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IT Support Specialist / Technician

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Randstad

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Location:
Australia , Melbourne

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

70000.00 - 70001.00 AUD / Year
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Job Description:

IT Support Engineer and IT Technician roles managing large-scale logistics IT operations using infrastructure, network, and end-user tech.

Job Responsibility:

  • Act as the primary technical escalation point for complex issues identified by site teams
  • Diagnose and resolve high-level infrastructure, network, and system-level incidents impacting operations
  • Drive Incident Management activities, including root cause analysis (RCA) and preventative action planning
  • Provide critical incident response via a rotating on-call roster to support 24/7 environment stability
  • Lead continuous improvement through documentation and process refinement with central stakeholders
  • Provide frontline IT support for all day-to-day issues affecting warehouse production
  • Maintain and troubleshoot operational devices including RF scanners, thermal printers, thin clients, and Computers on Wheels (COWs)
  • Perform hardware swaps, basic restores, and device setup to ensure equipment availability on the floor
  • Monitor systems and respond rapidly to incidents raised by Area Managers to minimize workflow disruption
  • Execute effective escalations to engineering teams when issues exceed routine troubleshooting steps

Requirements:

  • 3 years
  • Help desk
  • IT Support
  • IT Support Engineer
  • Active Directory
  • Active Directory
  • Office 365
  • L1 Networking
  • Sector Experience: Prior experience in logistics, warehouse, manufacturing, or similar fast-paced enterprise operational environments
  • Technical Support: Proficiency in supporting end-user systems, peripherals (scanners/printers), and infrastructure components
  • Network & Systems: Knowledge of network routers, firewalls, switches, and Microsoft Active Directory / Entra ID
  • Incident Management: Proven ability to manage incidents, perform root cause analysis, and handle technical escalations
  • Communication: Strong ability to liaise effectively with both technical teams and non-technical Operations Managers
  • Operational Agility: Ability to work on the floor in high-volume settings and participate in on-call rotations (for Engineer-level roles)
  • Bachelor's degree or equivalent
  • IT Help Desk/Support experience
  • Active Directory
  • Bachelor Degree
What we offer:

superannuation

Additional Information:

Job Posted:
May 16, 2026

Expiration:
May 31, 2026

Work Type:
On-site work
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