IT Support Specialist (Systems and Infrastructure) Job at Shrewsberry & Associates (Indianapolis)

IT Systems & Support Specialist

Potential Responsibilities: Provide Tier 1/Tier 2 support across hardware, softw...

Location

United States , Charlotte

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Experience in IT support, desktop support, or systems administration
Knowledge of Windows environments and Microsoft technologies

Job Responsibility

Provide Tier 1/Tier 2 support across hardware, software, and cloud environments
Support Microsoft 365, Active Directory, and endpoint management tools
Troubleshoot user access, connectivity, and workstation issues
Assist with system upgrades, deployments, and technical projects
Maintain accurate documentation within ticketing platforms
Work closely with infrastructure, networking, and security teams

What we offer

Medical
vision
dental
life and disability insurance
401(k) plan
free online training

IT Infrastructure & Support Lead Specialist

We are looking for an IT Infrastructure & Support Lead Specialist to work in our...

Location

Ukraine , Kyiv

Salary:

Not provided

3Shape

Expiration Date

Until further notice

Requirements

Self-organized and service-minded, like to engage with other people
Organized, with structured ways of working and treating problem-solving as a fun challenge
Prior systems administrator or infrastructure\customer support experience
Good knowledge of user side of Windows operating system family administration (on user level)
Experience in troubleshooting Windows, Office related problems
Understanding of Windows Server or Microsoft Cloud services
Knowledge in Active Directory service giving you fluency in managing user accounts and security groups
Basic knowledge in LANs and connectivity issues, troubleshooting methods
Upper-Intermediate+ level of English
Good communication skills (verbal and written)

Job Responsibility

Execute upon Global IT services requests, coordinate with other global team members
Provide professional and efficient support for customers, both in Kyiv and globally
Plan, prioritize, and coordinate IT Help Desk tasks for oneself and the team (1-2 team members)
Assist users in troubleshooting of hardware\software problems
Perform hardware and software installations and replacements on request
Coordinate asset lifecycle management process: order, prepare, issue, replace, decommission equipment
Coordinate local IT support initiative: inventory update, maintenance, and customer satisfaction evaluation
Coordinate the local IT service providers (ISPs, hardware repairing service, integrators)
IT equipment procurement: plan, order and register new equipment
Own Local Area Network physical layer management process

What we offer

Meaningful work that helps to change the future of dentistry
Work in a unique professional, friendly and supportive environment
Constant professional growth and development
A healthy work-life balance
Comprehensive benefits incl. 24 working days of annual vacation
medical insurance
paid sick leaves and child sick leaves
maternity and paternity leaves etc
Breakfasts and lunches in the office
Good working conditions in a comfortable office in UNIT.City

IT support and Monitoring specialist

As an IT support and Monitoring specialist you will provide technical support by...

Location

Bulgaria , Varna

Salary:

Not provided

myPOS

Expiration Date

Until further notice

Requirements

Experience with Microsoft products (Windows 10
Office 2013 - 2019)
Experience with support and troubleshooting of LAN networks
Understanding of TCP/IP, VPN, DHCP, DNS
Fluent English and team-player skills
Able to multi-task while listening to the caller, documenting in the case management system, and/ or researching the solution to the caller’s issue

Job Responsibility

Monitoring of production and business critical systems – services, VMs, Databases, connections, etc.
Provide 1st level technical customer support and works closely with Senior specialists to resolve recurring problems and issues with applications and/or products. Elevating issues to 2nd/3rd level IT specialists
Helps in research and development in corporate IT infrastructure and integration of new applications
Support of new projects related to corporate and production IT infrastructure
Troubleshooting and ticket resolving as 1st level IT Support specialist
Produce documents related to corporate IT infrastructure and its projects
Works on 12 hrs. day/nights shifts

What we offer

Annual salary reviews, promotions and performance bonuses
myPOS Academy for upskilling and training
Unlimited access to courses on LinkedIn Learning
Annual individual training and development budget
Refer a friend bonus
Teambuilding, social activities and networks on a multi-national level
25 days annual paid leave (+1 day per year up to 30)
Full “Luxury” package health insurance including dental care and optical glasses
Meal vouchers of 102.26 EUR per month
Fully covered Multisport card

Fulltime

IT Systems & Network Support Specialist

We are seeking a skilled IT Systems & Network Support Specialist to join our tea...

Location

United States , San Diego

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Strong networking fundamentals: TCP/IP, DNS/DHCP, VLANs, routing, VPN, Wi‑Fi troubleshooting
Multi-site support experience and ISP coordination
Solid ticketing discipline (Zendesk preferred): clear notes, prioritization, escalation, SLA awareness
Server maintenance: Windows Server basics (patching, services, file/print, permissions, backups/restore awareness)
Storage fundamentals (file shares, NAS/SAN basics, access permissions, backup awareness)
Microsoft 365 administration: user lifecycle, Exchange/Teams basics, licensing, access management
Application and device deployment via Intune and Jamf (application packaging, policy deployment, device provisioning)
Ability to write clear change documentation (impact, steps, validation, rollback)
Comfortable leading small rollouts (network changes, device refreshes, app deployments, etc.)

Job Responsibility

Deliver reliable support and maintenance for core infrastructure: network, server, and storage systems, ensuring stability and end-user satisfaction
Troubleshoot and resolve issues related to TCP/IP, DNS, DHCP, VLANs, routing, VPNs, and Wi-Fi across multiple business sites
Manage ticketing efficiently using Zendesk or similar tools, including clear documentation, proper prioritization, escalation, and adherence to SLAs
Coordinate with Internet Service Providers (ISPs) for circuit installs, outages, and upgrades impacting multiple locations
Perform basic Windows Server maintenance (patching, managing services, file/print permissions, backup/restore procedures)
Support storage infrastructure (file share/NAS/SAN administration, access permissions, backup awareness)
Administer Microsoft 365 (user lifecycle, Exchange/Teams, licensing, access management)
Deploy and manage devices and applications via Intune and Jamf, including packaging, policy enforcement, and device provisioning
Develop clear technical change documentation for rollouts, including impact analysis, rollback, and validation steps
Lead and execute smaller-scale rollouts (network configuration changes, hardware refreshes, application deployments) with minimal supervision

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan
free online training

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