IT Support Specialist II Job at Apollo Mechanical Contractors (Sparks)

Technical Support Specialist II

PagerDuty is looking for Technical Support professionals with 2 to 5 years of ex...

Location

Chile , Santiago

Salary:

Not provided

PagerDuty

Expiration Date

Until further notice

Requirements

Know basic concepts of REST API, ideally having worked with Postman
Basic understanding of cloud computing platforms (AWS, GCloud, ServiceNow, Azure)
Understanding of automation workflows, monitoring, and scripting tools used in enterprise operations
Understanding of authentication and security processes
Knowledge of enterprise communication implementations (slack, ms teams, etc)
Experience resolving customer issues using multiple tools, including ticketing solutions (such as Salesforce, Jira) and phone, chat and email
Hands-on product technical support experience with Enterprise Software and SaaS solutions
All communications internally and to our customers are in English. Proficient command of spoken and written English is required
with 2 to 5 years of experience in the above mentioned functions

Job Responsibility

Provide excellent customer service and product support to PagerDuty customers
Take all first-line calls from customers and identify, classify, and troubleshoot issues reported
Successfully resolve customer emails and phone requests through the use of varied ticketing, content, and task management tools
Identify the root cause, understand customers' needs, and set expectations accordingly
Escalate issues that require involvement from Support Engineers, Product Engineers, paor Subject Matter Experts
Improve our official support documentation by adding to our processes, how-tos, guidelines, and documentation with your own suggestions
Perform administrative tasks required within the Support Delivery area (reporting of hours, preparation of effort estimates, etc.)
Attend and actively participate in the activities and meetings of your work team, providing feedback that promotes continuous improvement
Lead tickets from high-priority customers on an on-call basis
Provide solutions to Enterprise customer's issues through support cases and screen-sharing meetings

What we offer

Competitive salary
Comprehensive benefits package from day one
Flexible work arrangements
Company equity
ESPP (Employee Stock Purchase Program)
Retirement or pension plan
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)

Fulltime

Specialist II

The position involves assisting the Business Technology (BT) support teams with ...

Location

Salary:

Not provided

Sysco

Expiration Date

Until further notice

Requirements

H.S. Diploma and minimum 5 years’ experience associated with end user technology support and IT related environments
Experience with Slack, Artifactory, Dynatrace, DataDog, Grafana, Kibana, Inteliu, Optimizely and SmartSheet
Minimum of five years customer service experience in Computer Technology
Must possess excellent communication (written and verbal), organizational, and problem solving skills
Must effectively interact with several different personalities and levels of management
Must be self-motivated, resourceful, reliable, and trustworthy
Must be proficient at technical troubleshooting of desktop and laptop computers, mobile technology devices, Microsoft Windows, Microsoft Office, and other desktop software
Must have experience with supporting, installing, and configuring Order Entry applications
Must be able to use remote support tools to be able to troubleshoot remote computer devices
Must be available for after hour support and weekend on-call support as needed

Job Responsibility

Prioritize support calls using enterprise ticketing system and manage tickets with frequent updates, as well as escalating aging tickets, and trends as required
Purchase new equipment, repair parts, mice, keyboards, batteries, printer toner, supplies, etc. for workstations, laptops and peripherals devices from the approved standards list through Corporate IT Purchasing
Ensures software and hardware standards are adhered to at all times based on guidance from Corporate
Contribute to the development of policies and procedures
Ensuring software license compliance with all installed software
Responsible for imaging workstations using the standard images
Maintains and adheres to current system security policy
Ensure client agents for discovery tools, anti-virus and patch compliance updates are maintained at the most current levels
Provides secondary on-site support and knowledge transfer to the Desktop/Laptop support team and the Support Specialist I associates as required
Account administration and support for Order Entry applications

Fulltime

Family Child Care Home Visiting Support Specialist

Clarendon is seeking a dependable, motivated individual with exceptional people ...

Location

United States

Salary:

Not provided

Clarendon Early Education Services, Inc.

Expiration Date

Until further notice

Requirements

Minimum of Child Development Accreditation (CDA) or MA Department of Early Education & Care teaching certification in any of the following categories: Infant/Toddler, Preschool or Director I or II
Fluent bi-lingual Spanish/English oral and written skills
Strong organizational and communication skills
Ability to work individually and as a team-player
Computer proficiency in Microsoft Office, Zoom and Teams
Must have a valid driver’s license and a reliable vehicle

Job Responsibility

Conduct monthly business, technical assistance, coaching and mentoring support visits to Family Child Care Educators
Facilitate childcare referrals, enrollment, ongoing family supports and connections to community resources
Provide technical assistance with Family Child Care policy and regulations, curriculum and children’s assessments and progress reporting
Maintain knowledge of current Family Child Care regulations through ongoing staff meetings and trainings
Assist Training Director with professional development and work directly with educators on continuous quality improvement and program planning (some nights and weekends required)
Represent the agency in community outreach activities to build connections that benefit families
All other duties as assigned

What we offer

16 paid holidays
8 sick/personal days
2 weeks of Earned time-off
Health, dental and 401K benefits

Security Program Specialist II

At WHOOP, we're on a mission to unlock human performance and healthspan. WHOOP e...

Location

United States , Boston

Salary:

85000.00 - 135000.00 USD / Year

Whoop

Expiration Date

Until further notice

Requirements

2–4 years of professional experience in a security, privacy, compliance, or technical support role
Familiarity with security and privacy concepts such as vulnerability reporting, data protection, and regulatory compliance (SOC 2, GDPR, etc.)
Strong organizational skills with the ability to coordinate across multiple teams and stakeholders
Technical aptitude to perform basic analysis of security reports (e.g., reviewing proof-of-concept exploits, testing reproduction steps)
Excellent written and verbal communication skills, with the ability to explain technical issues to non-technical stakeholders
Interest in growing your career in either engineering (security/product) or information security (governance, risk, and compliance)

Job Responsibility

Triage and evaluate bug bounty submissions, escalating valid vulnerabilities to engineering for remediation and coordinating response
Perform level 1 troubleshooting for member-reported privacy or security concerns, ensuring issues are routed appropriately
Coordinate responses to auditor and regulator requests, including gathering SOC and compliance evidence
Partner with Product Security Engineers to organize and document threat modeling sessions, leaning on technical experts for deep technical details
Track and communicate the status of security issues, ensuring timely follow-up and resolution
Support process improvements to make WHOOP’s security and privacy operations more efficient
Develop, maintain, and track KPIs that measure the effectiveness of product security programs and provide visibility into team performance and risk reduction
Work closely with software teams across the department to adopt and rollout new tooling and security process changes

What we offer

equity
benefits

Fulltime

Safety Specialist II – Construction Management

Assists the Senior Construction Safety Project Manager to ensure a safe and heal...

Location

United States , Needham

Salary:

37.76 - 60.41 USD / Hour

Boston Children's Hospital

Expiration Date

Until further notice

Requirements

A high school degree and 3 years of relatable experience and technical training in Life Safety is required
A Bachelor’s degree in Industrial Hygiene, Safety, Occupational Health, or a related scientific field and 1 yr is preferred
Communication skills to effectively deal with conflicting views or issues and mediate fair solutions
Very strong writing and math background for writing policy and compiling/collecting data
OSHA 500 Authorized Trainer, CIC-Certificate in Infection Control is required
Certifications in life safety, emergency response, hazardous materials management and safety management, is preferred

Job Responsibility

Conduct regular inspections of patient and non-patient areas helping to maintain a safe and compliant environment in the hospital
Work tactfully with client depts to ensure that non-compliant situations are addressed
Provide assistance and direction to Safety Specialist I
Assist Sr PM with routine admin tasks
Conduct routine reports, drills, and training for hospital staff
Support existing Construction Safety operations focused on construction permitting (PCRA), ICRA Assessments, contractor eForm submission reviews, Life Safety Compliance (ILSM Alerts), and Fire Stopping Policy compliance
Represent the Environmental Health & Safety (EHS) Department at committee meetings as assigned by the PM and present, take minutes and report back at the request of the PM
Respond to emergencies as a Safety On-Call Officer
Supports existing ICRA 2.0 compliance working with facilities project management, contractors and engineering department management personnel, including providing regular training on policy updates
Assist the Sr PM with high priority projects such as: hazardous drugs training and sampling, hazard assessments, exposure assessments, Environment of Care risks, and maintenance at Hospital satellite locations

What we offer

flexible schedules
affordable health, vision and dental insurance
child care and student loan subsidies
generous levels of time off
403(b) Retirement Savings plan
Pension
Tuition and certain License and Certification Reimbursement
cell phone plan discounts
discounted rates on T-passes

Fulltime

Family Child Care Home Visiting Support Specialist Bilingual

Clarendon is seeking a dependable, motivated individual with exceptional people ...

Location

United States

Salary:

Not provided

Clarendon Early Education Services, Inc.

Expiration Date

Until further notice

Requirements

Minimum of Child Development Accreditation (CDA) or MA Department of Early Education & Care teaching certification in any of the following categories: Infant/Toddler, Preschool or Director I or II
Fluent bi-lingual Spanish/English oral and written skills
Strong organizational and communication skills
Ability to work individually and as a team-player
Computer proficiency in Microsoft Office, Zoom and Teams
Must have a valid driver’s license and a reliable vehicle

Job Responsibility

Conduct monthly business, technical assistance, coaching and mentoring support visits to Family Child Care Educators
Facilitate childcare referrals, enrollment, ongoing family supports and connections to community resources
Provide technical assistance with Family Child Care policy and regulations, curriculum and children’s assessments and progress reporting
Maintain knowledge of current Family Child Care regulations through ongoing staff meetings and trainings
Assist Training Director with professional development and work directly with educators on continuous quality improvement and program planning (some nights and weekends required)
Represent the agency in community outreach activities to build connections that benefit families
All other duties as assigned

What we offer

16 paid holidays
8 sick/personal days
2 weeks of Earned time-off
Health, dental and 401K benefits

Property Administrative Specialist II

Property Administrative Specialist II position at The Ritz-Carlton Aruba, respon...

Location

Aruba

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Enter and retrieve information contained in computer databases using keyboard, mouse, or trackball
Update records, files, reservations
Answer inquiries from guests
Transmit information or documents using computer, mail, or facsimile machine
Operate standard office equipment
Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software
Handle incoming and outgoing mail
Create and maintain computer- and paper-based filing systems
Compile, copy, sort, and file records
Enter and locate work-related information using computers and/or point of sale systems

Job Responsibility

Deliver 'Gold Standards' of The Ritz-Carlton graciously and thoughtfully every day
Learn and exemplify Employee Promise, Credo and Service Values
Ensure excellence in the care and comfort of guests
Create experiences so exceptional that long after a guest stays, the experience stays with them

What we offer

Equal opportunity employment
Valued and celebrated unique backgrounds
Creative, thoughtful and compassionate work environment
Chance to be proud of the work you do
Global team belonging
Becoming the best version of you

Fulltime

Production Specialist II

The Production Lead is responsible for overseeing day-to-day production operatio...

Location

United States , Millbury

Salary:

19.00 - 23.00 USD / Hour

Formlabs GmbH

Expiration Date

Until further notice

Requirements

Strong leadership and ability to set an example
Excellent verbal and written communication abilities
Solid problem-solving and decision-making skills in a fast-paced environment
Highly organized with effective time management skills
Self-motivated and able to work independently while supporting team success
Reliable attendance and commitment to operational excellence
Strong continuous improvement mindset
High school diploma or equivalent required
1 year of experience in a manufacturing environment is preferred
Prior leadership or team lead experience is strongly preferred

Job Responsibility

Oversee resin batch preparation, review recipes, and ensure timely completion to meet production schedules
Coordinate and monitor daily production activities to maintain steady workflow and minimal downtime
Support and lead team members by making sure tasks are on track and monitoring performance
Monitor and understand accurate live inventory of raw materials, work-in-progress (WIP), and completed batches
In partnership with Maintenance and Engineering, identify and resolve production or equipment issues that could impact schedules or product quality
Provide training and onboarding for new production team members
Recommend and implement process and procedural improvements to increase efficiency and reduce waste
Ensure the production area remains safe, organized, and compliant with all quality and operational standards
Ensure compliance with all Formlabs and local, state, and federal health and safety regulations
Move and lift chemical barrels using forklifts and other equipment to execute mixing procedures

What we offer

Medical, Dental, Vision
3% match of yearly salary for 401(k)
EAP Program
In-office catering 3x per week
120 hours of PTO per year

Fulltime

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IT Support Specialist II

Job Description

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