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Apollo Mechanical Contractors Logo Apollo Mechanical Contractors · IT - Administration

IT Support Specialist II

United States, Sparks · Job Posted May 29, 2026
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Job Description

The IT Support Specialist II role provides technical assistance and second-level support to end users across the organization. This position is responsible for installing, configuring, maintaining, and troubleshooting hardware, software, and network-related systems to ensure reliable and efficient operations. The role requires strong technical expertise, professional communication skills, and a commitment to delivering high-quality customer service.

Job Responsibility

  • Serve as the primary point of escalation for complex technical issues, ensuring timely resolution and minimal disruption to business operations
  • Install, configure, and maintain workstations, laptops, mobile devices, peripherals, and related software applications
  • Diagnose and resolve hardware and software issues
  • escalate to senior IT staff or vendors when appropriate
  • Perform system updates, security patches, and hardware upgrades in alignment with IT standards and policies
  • Troubleshoot and resolve basic network issues, including connectivity, access, and configuration problems
  • Document support activities, resolutions, and procedures within the IT knowledge base to ensure consistency and process improvement
  • Collaborate with vendors and third-party providers to resolve issues and support system enhancements
  • Contribute to IT initiatives, including hardware refresh projects, software deployments, and process optimization
  • Provide professional, user-friendly communication and training to support end-user adoption of technology solutions

Requirements

  • Associate’s or bachelor’s degree in Information Technology, Computer Science, or related field preferred, but not required
  • 2+ years of experience in a help desk, technical support, or IT support role
  • Proficiency in PC hardware, Microsoft Windows operating systems, and productivity tools such as Microsoft 365
  • Working knowledge of networking concepts, including DNS, DHCP, VPN, firewalls, routers, and switches
  • Experience using IT service management (ITSM) and ticketing systems
  • Familiarity with remote support tools and techniques
  • Strong problem-solving skills, with the ability to analyze, prioritize, and resolve issues effectively
  • Excellent written and verbal communication skills, with the ability to interact professionally at all organizational levels
  • Customer-focused mindset with a demonstrated ability to build positive working relationships

Nice to have

  • CompTIA A+, Network+, or Microsoft certifications
  • Experience supporting hybrid environments with both on-site and remote employees
  • Exposure to ITIL practices and ITSM frameworks

What we offer

  • Medical, Dental, and Vision
  • 401K with Company Match
  • STD, LTD, Voluntary Life benefits
  • Paid Time off
  • Professional development opportunities, including training and certifications
  • Collaborative and supportive work environment
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