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IT Support Specialist II

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Kansas State University

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Location:
United States , Manhattan

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Category:
IT - Administration

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Contract Type:
Employment contract

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Salary:

20.30 - 25.00 USD / Hour
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Job Description:

This position is a primary member of the Academic Technology unit housed within the Office of the Registrar and utilizes a teamwork approach to ensure that the office is providing quality service while adhering to University policies and procedures.

Job Responsibility:

  • Participating in the delivery of quality services by the unit
  • Determines within the basic guidelines and rules the release of student confidential academic information in accordance to applying complex provisions according to the Family Educational Rights and Privacy Act of 1974 (FERPA) and university policies
  • Applying such in resolving issues related to students' academic permanent records, academic technology systems, and student services
  • Supports the daily tasks of the area
  • Serves as a content area expert/liaison between the office and key university offices
  • Assists the Assistant Registrar for Academic Technology in planning and monitoring improvements to the area

Requirements:

  • Requires a high school diploma (or equivalent) and two years of relevant experience. Requirements may be met through a combination of education and experience.
  • Bachelor's Degree
  • Higher Education/post-secondary experience: one year progressively responsible experience in Enrollment Management (Admissions, Financial Aid, and Registrar) or experiences directly related area of expertise that interacts with the business processes handled by these offices.
  • Strong analytical and problem-solving skills with the ability to work in a highly detailed work environment.
  • Effective written and verbal communication skills, including an excellent command of the English language, grammar, and syntax.
  • Knowledge of student records maintenance, registration/enrollment processes, degree and graduation processes, and verification procedures.
  • Experience reviewing, implementing, or recommending changes to multiple policies and procedures, including university, state, and federal rules and regulations.
  • Knowledge of Student Information Systems platform(s) - i.e. PeopleSoft/Oracle, u.achieve/DARS, etc….
  • Ability to exercise independent judgment in evaluating situations, making decisions as well as grasp new techniques and updates to products/processes quickly.
  • Experience providing training, technical development, public speaking, presentations, and customer service in higher education-related areas.
  • Candidates must be legally authorized to work in the U.S. on an ongoing basis without sponsorship

Nice to have:

  • Bachelor's Degree
  • Higher Education/post-secondary experience
  • Knowledge of Student Information Systems platform(s) - i.e. PeopleSoft/Oracle, u.achieve/DARS, etc….
What we offer:
  • Health insurance
  • Life insurance
  • Retirement plans
  • Paid time off – vacation, sick, and holidays
  • Hybrid work experience allowing up to 3 days remote following a successful probationary period

Additional Information:

Job Posted:
March 04, 2026

Expiration:
March 31, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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