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Mowi USA is seeking an experienced IT Support Specialist to ensure the smooth and efficient operation of local IT systems in support of our business goals. This role will collaborate on key IT initiatives and take the lead in continuously improving systems, infrastructure, policies, and procedures. The IT Support Specialist will work closely with stakeholders across the organization to identify and resolve technical issues promptly while ensuring consistent compliance with Mowi’s corporate IT standards and guidelines.
Job Responsibility:
Provide support for incoming service desk requests via phone, web portal, and email, ensuring courteous, timely, and effective resolution of end-user issues
Prioritize incidents and service requests according to established processes to meet defined SLAs
Utilize remote monitoring and management (RMM) tools and diagnostic utilities to resolve support requests
Perform hands-on troubleshooting and repairs when remote tools are not applicable, including hardware repairs, peripheral installations, and other necessary fixes
Administer and support cloud infrastructure (preferably AWS)
Perform network administration tasks and troubleshoot network-related issues
Conduct preventative maintenance, including patch management and vulnerability management
Ensure adherence to company safety and security standards
Install and configure new workstations
Image PCs using Microsoft Intune
Troubleshoot end-user issues related to hardware, software, and connectivity
Maintain and support hardware such as PCs, printers, and conference room equipment
Serve as the primary point of contact for Help Desk support
Act as the single point of contact for all company-issued mobile devices
Improve end-user experience by training and demonstrating better use of existing software tools
Create user documentation and operating instructions for internal reference
Maintain accurate records of hardware and software changes and revisions
Stay current with professional and technical knowledge by attending educational workshops, reading relevant publications, networking, and participating in professional organizations
Contribute to overall team success by completing related tasks and responsibilities as needed
Requirements:
Minimum 2 years of relevant IT experience
Advanced knowledge of PC and network operating systems
Solid understanding of network hardware, protocols, and standards
Extensive experience in end-user support
Skilled in physical installation of workstations, cabling, and access points
Proficient in Windows 10
Able to effectively train users on software tools
Familiar with project management principles and methodologies
Strong interpersonal and communication skills
Ability to conduct and lead research on IT issues and products as needed
Self-motivated and able to work independently
Detail-oriented
Strong analytical and problem-solving abilities
Proven collaborator across departments and teams
Bachelor’s degree in Information Technology, Computer Science, or related field