IT Support Specialist II Job at Massachusetts Municipal Association (Falmouth)

Technical Support Specialist II

PagerDuty is looking for Technical Support professionals with 2 to 5 years of ex...

Location

Chile , Santiago

Salary:

Not provided

PagerDuty

Expiration Date

Until further notice

Requirements

Know basic concepts of REST API, ideally having worked with Postman
Basic understanding of cloud computing platforms (AWS, GCloud, ServiceNow, Azure)
Understanding of automation workflows, monitoring, and scripting tools used in enterprise operations
Understanding of authentication and security processes
Knowledge of enterprise communication implementations (slack, ms teams, etc)
Experience resolving customer issues using multiple tools, including ticketing solutions (such as Salesforce, Jira) and phone, chat and email
Hands-on product technical support experience with Enterprise Software and SaaS solutions
All communications internally and to our customers are in English. Proficient command of spoken and written English is required
with 2 to 5 years of experience in the above mentioned functions

Job Responsibility

Provide excellent customer service and product support to PagerDuty customers
Take all first-line calls from customers and identify, classify, and troubleshoot issues reported
Successfully resolve customer emails and phone requests through the use of varied ticketing, content, and task management tools
Identify the root cause, understand customers' needs, and set expectations accordingly
Escalate issues that require involvement from Support Engineers, Product Engineers, paor Subject Matter Experts
Improve our official support documentation by adding to our processes, how-tos, guidelines, and documentation with your own suggestions
Perform administrative tasks required within the Support Delivery area (reporting of hours, preparation of effort estimates, etc.)
Attend and actively participate in the activities and meetings of your work team, providing feedback that promotes continuous improvement
Lead tickets from high-priority customers on an on-call basis
Provide solutions to Enterprise customer's issues through support cases and screen-sharing meetings

What we offer

Competitive salary
Comprehensive benefits package from day one
Flexible work arrangements
Company equity
ESPP (Employee Stock Purchase Program)
Retirement or pension plan
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)

Fulltime

Tier II IT Support Specialist

Robert Half is searching for a Tier II IT Support Specialist to support a client...

Location

United States , Seattle

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

3-4 years of experience in IT support
Hands-on experience with virtual machines (Citrix, Azure, VMware, Hyper-V)
Strong proficiency in Windows 11 and Microsoft 365 administration
Experience with Active Directory and GPO management
Advanced administration experience with Windows Server 2016-2022
Advanced networking knowledge (IP, VPN, Subnets)
Advanced security knowledge (anti-virus, etc.)

Job Responsibility

Provide end-user technical support
Monitor and manage the IT ticketing system
Support virtualized environments
Administer Windows 11 and Microsoft 365
Manage Active Directory and GPO
Perform maintenance and troubleshooting on Windows Server
Strengthen network security
Handle basic networking tasks

What we offer

Medical, vision, dental, life and disability insurance
Eligibility to enroll in 401(k) plan

Fulltime

Specialist II

The position involves assisting the Business Technology (BT) support teams with ...

Location

Salary:

Not provided

Sysco

Expiration Date

Until further notice

Requirements

H.S. Diploma and minimum 5 years’ experience associated with end user technology support and IT related environments
Experience with Slack, Artifactory, Dynatrace, DataDog, Grafana, Kibana, Inteliu, Optimizely and SmartSheet
Minimum of five years customer service experience in Computer Technology
Must possess excellent communication (written and verbal), organizational, and problem solving skills
Must effectively interact with several different personalities and levels of management
Must be self-motivated, resourceful, reliable, and trustworthy
Must be proficient at technical troubleshooting of desktop and laptop computers, mobile technology devices, Microsoft Windows, Microsoft Office, and other desktop software
Must have experience with supporting, installing, and configuring Order Entry applications
Must be able to use remote support tools to be able to troubleshoot remote computer devices
Must be available for after hour support and weekend on-call support as needed

Job Responsibility

Prioritize support calls using enterprise ticketing system and manage tickets with frequent updates, as well as escalating aging tickets, and trends as required
Purchase new equipment, repair parts, mice, keyboards, batteries, printer toner, supplies, etc. for workstations, laptops and peripherals devices from the approved standards list through Corporate IT Purchasing
Ensures software and hardware standards are adhered to at all times based on guidance from Corporate
Contribute to the development of policies and procedures
Ensuring software license compliance with all installed software
Responsible for imaging workstations using the standard images
Maintains and adheres to current system security policy
Ensure client agents for discovery tools, anti-virus and patch compliance updates are maintained at the most current levels
Provides secondary on-site support and knowledge transfer to the Desktop/Laptop support team and the Support Specialist I associates as required
Account administration and support for Order Entry applications

Fulltime

Family Child Care Home Visiting Support Specialist

Clarendon is seeking a dependable, motivated individual with exceptional people ...

Location

United States

Salary:

Not provided

Clarendon Early Education Services, Inc.

Expiration Date

Until further notice

Requirements

Minimum of Child Development Accreditation (CDA) or MA Department of Early Education & Care teaching certification in any of the following categories: Infant/Toddler, Preschool or Director I or II
Fluent bi-lingual Spanish/English oral and written skills
Strong organizational and communication skills
Ability to work individually and as a team-player
Computer proficiency in Microsoft Office, Zoom and Teams
Must have a valid driver’s license and a reliable vehicle

Job Responsibility

Conduct monthly business, technical assistance, coaching and mentoring support visits to Family Child Care Educators
Facilitate childcare referrals, enrollment, ongoing family supports and connections to community resources
Provide technical assistance with Family Child Care policy and regulations, curriculum and children’s assessments and progress reporting
Maintain knowledge of current Family Child Care regulations through ongoing staff meetings and trainings
Assist Training Director with professional development and work directly with educators on continuous quality improvement and program planning (some nights and weekends required)
Represent the agency in community outreach activities to build connections that benefit families
All other duties as assigned

What we offer

16 paid holidays
8 sick/personal days
2 weeks of Earned time-off
Health, dental and 401K benefits

Technical Support Engineer II

PagerDuty prides itself on providing remarkable, award-winning support to our ev...

Location

Canada , Toronto

Salary:

98000.00 - 149000.00 CAD / Year

PagerDuty

Expiration Date

Until further notice

Requirements

Excellent written and oral communication skills
An excellent work ethic and attention to detail
Experience reading and writing code in Ruby, Python, Javascript, or other popular programming languages
Experience writing SQL queries
Experience interacting with APIs with code and tools like Postman
Basic knowledge of working from the command line
Willingness to work specific hours to provide SLA time-based coverage to our customers
The ability to write about technical subjects clearly and in an engaging style
Hands-on experience supporting SaaS customers with troubleshooting in a related role

Job Responsibility

Provide excellent customer service and product support to PagerDuty customers
Identify and resolve customer issues, taking escalations from our Technical Support Specialists
Successfully debug and resolve customer email requests through the use of varied ticketing, content, and task management tools, scheduling and attending video conference troubleshooting sessions when appropriate
Set up monitoring systems, integrating them with PagerDuty and documenting the whole process
Write custom scripts, code samples and integration guides for customer use
Adding your own suggestions and efficiencies to improve our documentation, processes, and knowledge base
Respond to Major Incidents as the Customer Liaison

What we offer

Competitive salary
Comprehensive benefits package from day one
Flexible work arrangements
Company equity
ESPP (Employee Stock Purchase Program)
Retirement or pension plan
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)

Fulltime

Technical Support Engineer II

PagerDuty prides itself on providing remarkable, award-winning support to our ev...

Location

United States , Atlanta

Salary:

114000.00 - 191000.00 USD / Year

PagerDuty

Expiration Date

Until further notice

Requirements

Excellent written and oral communication skills
An excellent work ethic and attention to detail
Experience reading and writing code in Ruby, Python, Javascript, or other popular programming languages
Experience writing SQL queries
Experience interacting with APIs with code and tools like Postman
Basic knowledge of working from the command line
Willingness to work specific hours to provide SLA time-based coverage to our customers
The ability to write about technical subjects clearly and in an engaging style
Hands-on experience supporting SaaS customers with troubleshooting in a related role

Job Responsibility

Provide excellent customer service and product support to PagerDuty customers
Identify and resolve customer issues, taking escalations from our Technical Support Specialists
Successfully debug and resolve customer email requests through the use of varied ticketing, content, and task management tools, scheduling and attending video conference troubleshooting sessions when appropriate
Set up monitoring systems, integrating them with PagerDuty and documenting the whole process
Write custom scripts, code samples and integration guides for customer use
Adding your own suggestions and efficiencies to improve our documentation, processes, and knowledge base
Respond to Major Incidents as the Customer Liaison

What we offer

Competitive salary
Comprehensive benefits package from day one
Flexible work arrangements
Company equity
ESPP (Employee Stock Purchase Program)
Retirement or pension plan
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent

Fulltime

Security Program Specialist II

At WHOOP, we're on a mission to unlock human performance and healthspan. WHOOP e...

Location

United States , Boston

Salary:

85000.00 - 135000.00 USD / Year

Whoop

Expiration Date

Until further notice

Requirements

2–4 years of professional experience in a security, privacy, compliance, or technical support role
Familiarity with security and privacy concepts such as vulnerability reporting, data protection, and regulatory compliance (SOC 2, GDPR, etc.)
Strong organizational skills with the ability to coordinate across multiple teams and stakeholders
Technical aptitude to perform basic analysis of security reports (e.g., reviewing proof-of-concept exploits, testing reproduction steps)
Excellent written and verbal communication skills, with the ability to explain technical issues to non-technical stakeholders
Interest in growing your career in either engineering (security/product) or information security (governance, risk, and compliance)

Job Responsibility

Triage and evaluate bug bounty submissions, escalating valid vulnerabilities to engineering for remediation and coordinating response
Perform level 1 troubleshooting for member-reported privacy or security concerns, ensuring issues are routed appropriately
Coordinate responses to auditor and regulator requests, including gathering SOC and compliance evidence
Partner with Product Security Engineers to organize and document threat modeling sessions, leaning on technical experts for deep technical details
Track and communicate the status of security issues, ensuring timely follow-up and resolution
Support process improvements to make WHOOP’s security and privacy operations more efficient
Develop, maintain, and track KPIs that measure the effectiveness of product security programs and provide visibility into team performance and risk reduction
Work closely with software teams across the department to adopt and rollout new tooling and security process changes

What we offer

equity
benefits

Fulltime

Safety Specialist II – Construction Management

Assists the Senior Construction Safety Project Manager to ensure a safe and heal...

Location

United States , Needham

Salary:

37.76 - 60.41 USD / Hour

Boston Children's Hospital

Expiration Date

Until further notice

Requirements

A high school degree and 3 years of relatable experience and technical training in Life Safety is required
A Bachelor’s degree in Industrial Hygiene, Safety, Occupational Health, or a related scientific field and 1 yr is preferred
Communication skills to effectively deal with conflicting views or issues and mediate fair solutions
Very strong writing and math background for writing policy and compiling/collecting data
OSHA 500 Authorized Trainer, CIC-Certificate in Infection Control is required
Certifications in life safety, emergency response, hazardous materials management and safety management, is preferred

Job Responsibility

Conduct regular inspections of patient and non-patient areas helping to maintain a safe and compliant environment in the hospital
Work tactfully with client depts to ensure that non-compliant situations are addressed
Provide assistance and direction to Safety Specialist I
Assist Sr PM with routine admin tasks
Conduct routine reports, drills, and training for hospital staff
Support existing Construction Safety operations focused on construction permitting (PCRA), ICRA Assessments, contractor eForm submission reviews, Life Safety Compliance (ILSM Alerts), and Fire Stopping Policy compliance
Represent the Environmental Health & Safety (EHS) Department at committee meetings as assigned by the PM and present, take minutes and report back at the request of the PM
Respond to emergencies as a Safety On-Call Officer
Supports existing ICRA 2.0 compliance working with facilities project management, contractors and engineering department management personnel, including providing regular training on policy updates
Assist the Sr PM with high priority projects such as: hazardous drugs training and sampling, hazard assessments, exposure assessments, Environment of Care risks, and maintenance at Hospital satellite locations

What we offer

flexible schedules
affordable health, vision and dental insurance
child care and student loan subsidies
generous levels of time off
403(b) Retirement Savings plan
Pension
Tuition and certain License and Certification Reimbursement
cell phone plan discounts
discounted rates on T-passes

Fulltime

IT Support Specialist II

Massachusetts Municipal Association

Location:
United States , Falmouth

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 21, 2026

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IT Support Specialist II

Massachusetts Municipal Association

Location:United States , Falmouth

Category:IT - Administration

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:February 21, 2026

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Job Posted:
February 21, 2026