CrawlJobs Logo
Kansas State University Logo Kansas State University · IT - Administration

It Support Specialist I

United States, Manhattan Employment contract 18.27 - 24.04 USD / Hour · Job Posted June 30, 2026
Apply Position
Job Link Share

Job Description

The Academic IT Support Specialist is responsible for providing comprehensive technical assistance and support to users within the College of Agriculture across general IT, laboratory, classroom, and audio/visual technologies. This role involves troubleshooting and resolving hardware, software, operating system, and IT application issues for faculty, staff, and students. The incumbent assists with system, hardware, software, laboratory equipment, printers, and audio/visual installations to ensure smooth operation of IT services and teaching and learning technologies. This role involves troubleshooting and executing resolutions for office, classroom, and conference room hardware and software, operating systems and other IT applications issues. The incumbent provides support to ensure that IT administrative, teaching, and learning technology services run smoothly. This is an on-campus position.

Job Responsibility

  • Providing comprehensive technical assistance and support to users within the College of Agriculture across general IT, laboratory, classroom, and audio/visual technologies
  • Troubleshooting and resolving hardware, software, operating system, and IT application issues for faculty, staff, and students
  • Assisting with system, hardware, software, laboratory equipment, printers, and audio/visual installations to ensure smooth operation of IT services and teaching and learning technologies
  • Troubleshooting and executing resolutions for office, classroom, and conference room hardware and software, operating systems and other IT applications issues
  • Providing support to ensure that IT administrative, teaching, and learning technology services run smoothly.

Requirements

Requires a high school diploma (or equivalent) and one year of relevant experience. Requirements may be met through a combination of education and experience.

Nice to have

  • Associate’s degree in Information Technology, Computer Science, or a related field
  • or equivalent experience
  • Previous experience in a technical support role or relevant internships is a plus
  • Familiarity with common operating systems (e.g., Windows, macOS) and productivity software (e.g., Microsoft Office)
  • Strong problem-solving skills and attention to detail
  • Excellent communication and interpersonal skills, with a focus on customer service
  • Basic understanding of networking concepts and hardware components
  • Familiarity with help desk ticketing systems and remote support tools is a plus
  • Ability to transport up to 50 lbs. on occasion

What we offer

  • Health and life insurance
  • Retirement plans
  • Generous paid time off
Kansas State University - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

It Support Specialist I

8 matching positions

It Support Specialist I

We are looking for an IT Support Specialist I to provide dependable technical as...
Location
Location
United States , Sacramento
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • At least 1 year of experience in help desk, desktop support, or a similar IT support role
  • Working knowledge of Microsoft Windows and hands-on experience supporting Windows 10 environments
  • Familiarity with Active Directory for basic account administration and user support tasks
  • Ability to perform foundational troubleshooting for hardware, software, and access-related problems
  • Experience managing and updating service desk tickets with accurate technical notes and status changes
  • Strong communication skills with the ability to assist users in a clear, detail-oriented, and customer-focused manner
Job Responsibility
Job Responsibility
  • Respond to incoming service desk requests and document issues, actions taken, and resolutions in the ticketing system
  • Troubleshoot Windows 10 workstation problems, including software errors, login issues, and basic system performance concerns
  • Support user account access by assisting with password resets, permissions, and directory-related tasks within Active Directory
  • Provide first-level technical assistance for desktop, laptop, and peripheral issues to minimize interruptions for employees
  • Escalate more complex incidents when needed while ensuring clear communication and proper follow-up with users and internal teams
  • Install, configure, and maintain standard software applications and workstation settings according to established support procedures
  • Track recurring technical issues and share observations that help improve service quality and response efficiency
What we offer
What we offer
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
  • Fulltime
Read More
Arrow Right

IT Support Specialist I

Provides support of all PC, network, and Server hardware and software applicatio...
Location
Location
United States , Batavia
Salary
Salary:
45500.00 - 73025.00 USD / Year
avantorsciences.com Logo
Avantor
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma required
  • Associates or Technical school degree preferred
  • 1-2 years experience providing IS Support
  • Ability to multi-task, troubleshoot, and adapt to changing environment
  • Outstanding customer service skills
  • Ability to travel up to 15% of time
  • Ability to work independently and prioritize multiple work streams
  • Ability to prioritize multiple high priority support requests
  • Working knowledge of Lotus Notes and LanDesk technologies
Job Responsibility
Job Responsibility
  • Provides support of all PC, network, and Server hardware and software applications
  • Provides troubleshooting
  • Assists with product evaluation, selection, deployment, and use
  • May participate in the testing and evaluation of new desktop packages and implements prototypes
  • Provides setup, deployment, and support of mobile devices
  • Monitors on-site IS Systems, including backups, UPS, and server/network equipment
  • Provide remote support for facilities and associates
  • Maintain, support, and configure warehouse devices
  • Engages with external vendors for support and services
  • Conducts end user training and learning sessions with associates
  • Fulltime
Read More
Arrow Right

It Support Specialist I / Help Desk/Desktop Support Analyst

The IT Support Specialist I serves as the frontline point of contact for all tec...
Location
Location
United States , Los Angeles
Salary
Salary:
75000.00 USD / Year
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2+ years of experience in a high-volume help desk or IT support environment
  • Strong proficiency supporting Microsoft Office applications and Windows operating systems
  • Experience troubleshooting software applications and end-user technical issues
  • Ability to manage a high volume of support requests (25–35 incidents per day)
  • Excellent communication, customer service, and problem-solving skills
  • Ability to work independently and collaboratively in a fast-paced environment
  • Strong organizational skills with the ability to manage multiple priorities
Job Responsibility
Job Responsibility
  • Provide first-level technical support via phone, email, and in-person interactions for hardware, software, and connectivity issues
  • Troubleshoot and resolve issues related to desktops, laptops, printers, mobile devices, and enterprise applications
  • Manage and prioritize support tickets, ensuring timely resolution and accurate documentation
  • Escalate complex issues to appropriate teams while maintaining ownership and communication with end users
  • Support Microsoft Office applications and Windows operating systems, including performance and connectivity troubleshooting
  • Assist with software deployments, system updates, and testing efforts as needed
  • Contribute to knowledge base documentation and process improvements
  • Maintain a high level of customer service and professionalism in all interactions
  • Collaborate with cross-functional IT teams to support ongoing projects and initiatives
What we offer
What we offer
  • Comprehensive benefits package including medical, dental, and vision coverage
  • Retirement plan with employer contributions and profit-sharing opportunities
  • Paid time off including vacation, sick leave, and personal days
  • Overtime eligible
  • Fulltime
Read More
Arrow Right

Senior COE Specialist I - Premium Support Specialist

Uber for Business (U4B) is rapidly expanding and is positioned to be the next gr...
Location
Location
Japan , Tokyo
Salary
Salary:
Not provided
uber.com Logo
Uber
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience in B2B customer support, sales, or account management
  • Craftsmanship service: provide exceptional support and ensure customer satisfaction, resolving complex inbound or outbound issues sometimes without well-documented SOPs, including outbound phone support when necessary
  • Root cause analysis: conduct analysis to identify underlying issues and present findings when requested by stakeholders by following up with teams like bugs/outages teams, jira teams and risk teams
  • Stakeholder collaboration: work closely with both internal and cross-functional stakeholders to resolve urgent issues across various Uber for Business products
  • Insight generation: produce actionable insights such as inefficient SOPs, content updates & patterns of fraud from support activities and highlight to Team Leaders
Job Responsibility
Job Responsibility
  • PSS client inflow management: drive resolution of complex problems by leveraging internal resources and using multiple communication channels including email and messaging (possibly Zoom also)
  • Stakeholder management: collaborate effectively with U4B Sales/Account Managers and Implementation Leads to keep them apprised of client concerns, with possible client onsite visits
  • Project management: plan and execute projects to improve the customer experience for U4B admins and clients
  • BAU efficiency: ensure BAU for U4B continues to run efficiently and smoothly
  • Be the subject matter expert for all the products that U4B has to offer and identify process and policy gaps to mitigate them accordingly
  • Maintain PSS dashboard and send monthly progress reports to the administrators
  • Analyze data using basic SQL and Google Sheets on customer’s U4B account and then using that data to make recommendations to the client, where applicable
  • Proactively identify trends or impending issues and inform your client to minimize disruption to their service
  • Join team meetings to share relevant updates and roadblocks
  • Monitor U4B account transactions to ensure accuracy and promptly identify and resolve any discrepancies in payments
Read More
Arrow Right
New

It Support Specialist

We are looking for a detail-oriented IT Support specialist to provide dependable...
Location
Location
United States , Phoenix
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Hands-on experience in IT support, help desk, or desktop support roles within a business environment
  • Working knowledge of Cisco routers, Cisco technologies, and core networking concepts
  • Experience supporting Aruba switching platforms in a production setting
  • Familiarity with firewall administration, including Palo Alto Firewall and Palo Alto Networks technologies
  • Practical experience with Microsoft platforms and Active Directory administration
  • Understanding of backup technologies, computer hardware support, and system configuration practices
  • Ability to troubleshoot technical issues methodically and communicate solutions clearly to users and stakeholders
Job Responsibility
Job Responsibility
  • Deliver timely technical support for end users by diagnosing and resolving hardware, software, and access-related issues across the IT environment
  • Maintain and troubleshoot network infrastructure, including switching and routing equipment, to promote stable and secure connectivity
  • Administer and support firewall technologies, including Palo Alto solutions, by assisting with configuration, monitoring, and issue resolution
  • Manage user accounts, permissions, and directory services within Microsoft and Active Directory environments
  • Assist with backup processes and recovery readiness to help protect business-critical systems and information
  • Support computer hardware setup, upgrades, and replacement activities for desktops, laptops, and related equipment
  • Contribute to configuration management and documentation efforts to improve consistency and visibility across supported systems
  • Provide network administration support related to organizational acquisition activity, helping integrate and maintain infrastructure as needed
What we offer
What we offer
  • Medical
  • Vision
  • Dental
  • Life and disability insurance
  • 401(k) plan
  • Fulltime
Read More
Arrow Right
New

Tier 1 & 2 IT Support Specialist

We’re looking for a hands-on IT Support Specialist who can keep our internal use...
Location
Location
United States , Portland
Salary
Salary:
65000.00 - 75000.00 USD / Year
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience in Tier 1/2 IT Support or Help Desk environments
  • Hands-on experience with Entra ID and Intune
  • Strong troubleshooting skills across Windows environments (macOS a plus)
  • Experience supporting internal business applications (ERP, CRM, or SaaS platforms)
  • Ability to coordinate with vendors and manage escalations effectively
  • Strong communication skills—able to translate technical issues into plain English
  • Ability to prioritize in a fast-paced, user-facing environment
  • 2+ years of IT support experience
  • Hands-on experience supporting a core business platform (ERP, CRM, or SaaS)
  • Experience working with third-party vendors to troubleshoot and resolve issues
Job Responsibility
Job Responsibility
  • Provide Tier 1 & 2 support for internal users (deskside + remote)
  • Troubleshoot hardware, software, and basic network issues quickly and effectively
  • Manage users, access, and permissions within Entra ID (Azure AD)
  • Support device deployment, configuration, and policy management with Microsoft Intune
  • Image, configure, and maintain laptops and mobile devices
  • Act as the SME for core business applications, troubleshooting issues and driving improvements
  • Work closely with external vendors to resolve application issues and ensure system reliability
  • Document solutions, processes, and recurring issues
What we offer
What we offer
  • Medical, vision, dental, and life and disability insurance
  • Company 401(k) plan
  • Fulltime
Read More
Arrow Right
New

It Support Specialist

We are looking for an IT Support Specialist to provide dependable technical assi...
Location
Location
United States , New Jersey
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Hands-on experience providing Level 2 IT support in a help desk, desktop support, or similar technical environment
  • Strong working knowledge of Microsoft Windows and the ability to troubleshoot desktop-related issues efficiently
  • Experience supporting Microsoft 365 products and services in a business setting
  • Familiarity with service desk ticket management and maintaining accurate support documentation
  • Basic network troubleshooting skills, including identifying common connectivity and hardware issues
  • Ability to deliver excellent customer service while supporting users with varying levels of technical knowledge
  • Exposure to Windows Server support is preferred
  • Experience with ConnectWise Manage, Automate, or Control is preferred but not required
Job Responsibility
Job Responsibility
  • Deliver technical support for users both remotely and at client locations within a reasonable local travel radius
  • Resolve issues involving Windows desktops, user workstations, and common operating system problems
  • Support Microsoft 365 environments, including account access, application troubleshooting, and day-to-day end-user assistance
  • Investigate and remediate malware, virus, and other endpoint security incidents
  • Assist with Windows Server problem resolution and perform basic repair or support tasks
  • Perform entry-level network setup and diagnostic work
  • Use service desk tools and support platforms to document requests, manage tickets, and provide timely follow-up
  • Communicate clearly with users, prioritize issues appropriately, and escalate concerns when needed
What we offer
What we offer
  • Medical, vision, dental, and life and disability insurance
  • Company 401(k) plan
Read More
Arrow Right

IT Support Specialist

We are seeking an experienced IT Support Specialist to provide frontline technic...
Location
Location
United States , Everett
Salary
Salary:
Not provided
mmcgrp.com Logo
MMC Group LP
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years of hands-on experience supporting enterprise IT environments
  • Strong experience with Windows desktop configuration and troubleshooting
  • PC hardware installation and repair
  • Desktop and peripheral troubleshooting
  • Mobile device support for iOS and Android
  • Microsoft Office applications
  • Enterprise audio/visual conferencing systems
  • Experience working within ITSM or ticketing environments
  • Strong organizational and documentation skills
  • Ability to manage multiple priorities in a fast-paced environment
Job Responsibility
Job Responsibility
  • Analyze, prioritize, troubleshoot, and resolve technical incidents and service requests using approved ITSM systems and processes
  • Provide desktop support for hardware, software, mobile devices, printers, peripherals, and enterprise applications
  • Install, configure, deploy, maintain, and troubleshoot Windows desktop environments and end-user equipment
  • Support audio/visual equipment and conferencing technologies for meetings and presentations
  • Assist with onboarding and offboarding activities including workstation setup, equipment deployment, and user support
  • Maintain accurate ticket documentation, asset tracking records, and technical support documentation
  • Coordinate with internal IT teams and approved vendors to support equipment repairs and maintenance activities
  • Support technology lifecycle management including inventory tracking, equipment refreshes, and device replacements
  • Assist operational teams with technical equipment support in warehouse and distribution environments
  • Escalate unresolved technical issues appropriately while maintaining ownership through resolution
What we offer
What we offer
  • Medical, dental, and vision coverage
  • Life and disability insurance
  • Additional voluntary benefits
  • Fulltime
Read More
Arrow Right