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Robert Half Logo Robert Half · IT - Administration

It Support Specialist I / Help Desk/Desktop Support Analyst

United States, Los Angeles Employment contract 75000.00 USD / Year · Job Posted June 09, 2026
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Job Description

The IT Support Specialist I serves as the frontline point of contact for all technology-related issues, providing timely and effective support to end users in Los Angeles, California and across a distributed environment. This role is critical to maintaining day-to-day operations by resolving technical issues, delivering exceptional customer service, and ensuring seamless access to core business applications and systems.

Job Responsibility

  • Provide first-level technical support via phone, email, and in-person interactions for hardware, software, and connectivity issues
  • Troubleshoot and resolve issues related to desktops, laptops, printers, mobile devices, and enterprise applications
  • Manage and prioritize support tickets, ensuring timely resolution and accurate documentation
  • Escalate complex issues to appropriate teams while maintaining ownership and communication with end users
  • Support Microsoft Office applications and Windows operating systems, including performance and connectivity troubleshooting
  • Assist with software deployments, system updates, and testing efforts as needed
  • Contribute to knowledge base documentation and process improvements
  • Maintain a high level of customer service and professionalism in all interactions
  • Collaborate with cross-functional IT teams to support ongoing projects and initiatives

Requirements

  • 2+ years of experience in a high-volume help desk or IT support environment
  • Strong proficiency supporting Microsoft Office applications and Windows operating systems
  • Experience troubleshooting software applications and end-user technical issues
  • Ability to manage a high volume of support requests (25–35 incidents per day)
  • Excellent communication, customer service, and problem-solving skills
  • Ability to work independently and collaboratively in a fast-paced environment
  • Strong organizational skills with the ability to manage multiple priorities

Nice to have

  • Experience supporting Mac devices and mixed-platform environments
  • Familiarity with mobile device management (MDM) tools such as Microsoft Intune
  • Experience with enterprise ticketing systems and Active Directory administration
  • Exposure to professional services or legal industry environments
  • Basic knowledge of email systems and messaging administration tools
  • Multilingual capabilities are a plus

What we offer

  • Comprehensive benefits package including medical, dental, and vision coverage
  • Retirement plan with employer contributions and profit-sharing opportunities
  • Paid time off including vacation, sick leave, and personal days
  • Overtime eligible
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