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IT Support Specialist Co-op

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STR

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Location:
United States , Woburn

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Contract Type:
Not provided

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Salary:

52000.00 - 79000.00 USD / Year

Job Description:

Join STR’s Service Desk team as an Information Technology Support Specialist Co-op and gain hands-on experience supporting a real-world enterprise IT environment. This role is designed for students seeking an immersive, longer-term opportunity to apply classroom learning in a professional setting while developing practical IT administration and customer support skills. As a co-op, you will be an active member of the Service Desk, working alongside experienced IT professionals and receiving dedicated mentorship. You will support day-to-day operations, assist end users with technical issues, manage support requests, and contribute to special projects that support STR’s mission-critical work. You will be trusted to make informed decisions under moderate supervision while maintaining a high standard of professionalism. This is an excellent opportunity for students who want meaningful responsibility, exposure to enterprise IT systems, and experience supporting complex, real-world technical challenges.

Job Responsibility:

  • Provide efficient, high-quality first-line technical support for local, remote, and mobile staff
  • Troubleshoot, research, and resolve hardware, software, and user access issues in a professional and customer-focused manner
  • Perform hands-on desktop support, including system setup, software installation and upgrades, system configuration, and file backup support
  • Verify issue resolution and perform post-resolution follow-ups when appropriate
  • Create and manage user accounts in Active Directory
  • Prepare and deploy new computers for employees
  • Test and validate Windows and macOS system images
  • Assist with the maintenance of printers, scanners, copiers, and workstations
  • Support STR’s intern and co-op programs by configuring systems, administering access, providing first-line support, and reconciling equipment at program completion
  • Administer and support the IT Service Management (ITSM) system, including ticket ownership, triage, and assignment to appropriate IT teams.

Requirements:

  • Currently enrolled in a post-secondary degree program related to Information Technology or a closely related field
  • Strong organizational, administrative, and time-management skills
  • Ability to quickly learn new IT systems and apply that knowledge in a support environment
  • Strong written and verbal communication skills
  • Demonstrated interest in information technology and end-user support
  • This position requires the ability to obtain a security clearance, for which U.S. citizenship is needed by U.S. Government.
What we offer:
  • Competitive hourly pay
  • Housing stipend (if applicable)
  • Flexible schedule to support academic requirements
  • Emphasis on work-life balance
  • Engaging workplace community with social and professional activities
  • Strong track record of co-op and intern conversions to future internships and full-time roles.

Additional Information:

Job Posted:
January 09, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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