IT Support Specialist (Client Facing)

Shape the Future of Healthcare with HawkCell! IT Support Specialist (Client Facing) IT Support Specialist (Client Facing) Our Mission? Standardize Veterinary Imaging Excellence At HawkCell, we’re tackling a real pain point in animal healthcare. While human diagnostic imaging have leaped forward, veterinary imaging has been stuck in the past, where slow and grainy images are still the norm. We’ve built AI solutions to denoise CT and MRI images, paired with a dedicated protocol library. This isn’t a human-adapted technology; it’s built from scratch using animal data, specifically for veterinary medicine. We closed our Series A in 2024 and now we’re scaling in Europe, NORAM and APAC. We’re headquartered in Lyon, but our mindset is global. We are here to become the undisputed leader in animal imaging. How We Work You’ll have a high degree of autonomy here. We expect you to lead your projects, make decisions, and fix what’s broken without waiting for an invitation. The pace is fast, and the standards are high because what we’re building actually matters for animal health. We don’t have room for politics or ego; we try, we fail, we try again, we iterate and we succeed. If you’re the type of person who needs a 20-page manual before taking action, you’re going to find it difficult at HawkCell. But if you’re driven by results and actually want to see the direct impact of your work, you’ll fit right in! If the idea of building an scalable product in the international market from the ground up gives you a rush, keep reading. Is HawkCell for you? This is a key question that we would like you to consider before applying. HawkCell is not for everyone. We aren't looking for 'passengers' or people who need a manual to get started. We’re seeking a relentless 'hunter' mindset. You don’t just see obstacles; you see opportunities for creative problem-solving. We want the person who bypasses the gatekeeper, finds the hidden path, and turns a closed door into an entry point. No matter which role you are in. If you’re looking for a comfortable 9-to-5 where you can just follow and execute, you probably won’t enjoy and excel in HawkCell. Still here? Then maybe you’re the person we’re looking for! About the role We are looking for a motivated, tech-savvy IT Deployment & Client Support Specialist to join us full-time in Lyon. Our business delivers a cutting-edge software solution that relies on physical hardware for site-wide installation. This is a unique 'hybrid' IT role: you aren’t just sitting behind a desk fixing internal laptops. 80% of your mission will focus on our clients: preparing the hardware that powers our AI and coordinating with client-side IT departments to ensure a seamless setup. The remaining 20% will involve keeping our internal team running smoothly. We are happy to welcome junior profiles who are eager to learn, rigorous with logistics, and comfortable communicating in English.