IT Support Specialist (Advanced Service Desk)

This is a frontline Service Desk role, but it’s not entry-level. You’ll handle the same queues and tickets as the rest of the team, but bring deeper technical expertise, better judgment, and stronger ownership to your work. You’re the one who sees issues through and raises the bar. We’re open to hiring either a strong IT Support Technician (L2/L3) or a IT Support Analyst (L1/L2) with broader exposure and a more strategic problem-solving mindset. Your exact title, scope, and compensation will reflect your experience and what you bring to the team. This is a hybrid role. Most work is remote, but you must live in the Greater Austin area for occasional onsite visits to client offices. We’re looking for someone who communicates clearly, thinks independently, and works fast without cutting corners. Someone who earns trust with clients and collaborates closely with teammates.