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IT Support Specialist 5

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Redwire Space

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Location:
United States , Goleta

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

36.00 - 49.00 USD / Hour
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Job Description:

Primary customer interface for IT support and systems administration of a local and virtual networks; work with various systems/technologies. This will include user account management, system, workstation troubleshooting, and network hardware/software maintenance, backup/disaster recovery maintenance, server maintenance and protection of information systems.

Job Responsibility:

  • Serve as the first point of contact for internal staff seeking technical assistance
  • Respond to events / problems and record their resolution in help desk ticketing software
  • Basic administration of a hybrid environment with both Active Directory and Azure AD resources
  • Provide technical support for a wide range of technology needs including phones, printers, workstations, servers and network equipment
  • Assist in imaging, creating new hire accounts, and Termination processes
  • Communicate clearly with customers and provide regular updates, status and information
  • Perform limited maintenance on servers and critical laboratory and testing systems
  • Pass on any feedback or suggestions by users or management to the appropriate team
  • Determine process improvements, best practices, and develop new processes

Requirements:

  • Bachelor’s degree, with a minimum of two or more years’ experience in IT or similar role in a Managed Services Provider environment
  • Microsoft Office 365, Azure Active Directory and Windows Server Active Directory Administration or certification
  • Experienced in desktop operating systems such as Windows 10, 11, macOS, and Linux
  • Experienced configuring, supporting, troubleshooting and administering Windows workstations
  • Experienced troubleshooting hardware and software issues through remote control software
  • Support a hybrid environment with both Active Directory and Office365 resources
  • Must have current CompTIA Security+ certification, or willing to obtain within 90 days of employment
  • Some travel may be required

Nice to have:

  • Self-motivated with sound time management skills, attention to detail, and priority management to meet deadlines with minimal oversight, with a focus on customer service
  • Excellent communication, collaboration, and problem-solving skills
  • Some ability to configure, support, troubleshoot and administer Linux and/or MacOS workstations
  • Experience with iOS and Android mobile operating systems
  • CompTIA Network+, Microsoft Certified: Azure Administrator) are a plus
  • Experienced with Microsoft Teams architecture, features, and functionalities
  • Solid understanding of computer systems, mobile devices, and other tech products
  • Motivation and drive to develop yourself personally and professionally
  • Identify and suggest possible improvements on procedures
  • Ability to obtain a US Government Security Clearance
What we offer:
  • Highly competitive benefits package
  • Commitment to core values of Integrity, Innovation, Impact, Inclusion, and Excellence

Additional Information:

Job Posted:
February 13, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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