IT Support Specialist 2nd Level - Security

• Be the main security escalation point for our customers and our 1st-level support team
• Troubleshoot and resolve complex security-related issues, especially around ML-based security solutions
• Provide solution-oriented support for cloud environments (e.g., Microsoft 365, Google Workspace)
• Run security audits and compliance checks and guide customers on implementing best practices
• Help improve and automate security and support processes across IT Ops

• Completed IT apprenticeship or equivalent experience as a system administrator — ideally with a focus on IT security
• Hands-on experience with MDM systems (security policies, application control, conditional access)
• Strong understanding of securing Windows environments and cloud security (e.g., Conditional Access, DLP, Sentinel, STIGs)
• Bonus: exposure to SOC, EDR/XDR, IAM, or frameworks like ISO 27001 or BSI Grundschutz
• Customer-focused, patient, and committed to a security-first mindset
• Hands-on, proactive, and solution-driven in your daily work
• Fluent in English (C1)

exposure to SOC, EDR/XDR, IAM, or frameworks like ISO 27001 or BSI Grundschutz

• Attractive compensation package, including a virtual share package (VSOP)
• High responsibility and ownership from day one
• Employee benefits: public transportation ticket or Urban Sports Club, Corporate Benefits
• Well-equipped offices in Munich and Berlin