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It Support / Software Support

United Kingdom, Uckfield Employment contract 25000.00 - 28000.00 GBP / Year · Job Posted June 29, 2026
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Job Description

Our client, a growing software business, based in Uckfield, is offering an excellent opportunity for an additional IT Support Technician to join their dedicated team with training. As an integral part of the IT support team, you will provide telephone and on-site assistance to customers nationwide, resolving various software and hardware technology issues. This full-time role will allow you to expand and develop your practical IT knowledge while working collaboratively with a motivated and friendly team. We are looking for individuals with excellent communication skills, a quick learning ability, and a friendly and concise approach.

Job Responsibility

  • Provide remote technical assistance regarding bespoke business management software systems to client's existing customers
  • Provide technical support to existing customers in use of a bespoke eCommerce platform
  • Administer basic SQL databases
  • Assist and train existing customers on-site when required
  • Install, configure, and diagnose desktop PCs and servers
  • Manage client, server, and network security
  • Configure and support multi-site LAN, WAN, and VOIP systems
  • Offer technical support for our client's bespoke eCommerce platform

Requirements

  • Knowledge and experience in Microsoft client/server environments, Microsoft SQL, and networking technologies are advantageous
  • An IT qualification/education or previous working experience in an IT role is preferred
  • Having a driving licence and access to a car is essential

What we offer

  • 20days annual leave + Bank Holidays
  • Parking
  • Pension
  • Social Team Events
  • Casual Dress
  • Company Sickness Pay

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