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ARDAGH METAL PACKAGING FRANCE · IT - Administration

IT Support Services Engineer

Serbia, Belgrade · Job Posted March 21, 2026
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Job Description

The IT Site Support Service Engineer at Ardagh Metal Packaging (AMP) provides hands-on technical support to AMP‑E manufacturing plants and corporate office personnel. This role is responsible for ensuring that workstations, servers, networks, and other critical IT infrastructure at assigned locations are available, reliable, and responsive to business needs. The role requires a proactive, service‑oriented professional who is comfortable supporting both office and plant environments, taking ownership of small projects, asking questions, and collaborating within a geographically dispersed IT team. This position will support users and facilities across the EU or the USA.

Job Responsibility

  • Provide on‑site and remote technical support to office staff and plant personnel, acting as an escalation point for the Helpdesk
  • Accurately record incidents, service requests, changes, problems, and knowledge articles in ServiceNow
  • Participate in change and problem management processes to ensure appropriate control of the production environment for assigned locations
  • Build and maintain strong working relationships with local facility management (Plant Managers, Plant Controllers, etc.)
  • Execute small IT projects based on business requirements as assigned by the manager
  • Maintain accurate inventory records of IT equipment for assigned locations
  • Ensure secure operation of IT systems by installing, configuring, and updating protection tools such as antivirus and endpoint security software
  • Monitor and report workstation vulnerability metrics on a weekly basis
  • Promote and enforce the use of standardized technologies across the workplace
  • Perform installation, maintenance, and decommissioning of network circuits, phones, routers, and related equipment
  • Submit purchase requisitions for IT equipment and services as needed, obtain manager approval, and process goods receipts in a timely manner

Requirements

  • Minimum 3 years of experience in IT Service Management, with a strong focus on end‑user support
  • Solid understanding of core IT concepts, including: Networking (DHCP, DNS, LAN, WAN, etc.)
  • Hardware components (RAM, CPU, SSD, etc.)
  • Microsoft Windows 11
  • Microsoft Office 365
  • Willingness to obtain one or more common industry certifications. Preferred certifications include: ITIL v4 Foundation
  • CompTIA A+ or Network+
  • Microsoft MD‑102: Microsoft 365 Certified – Endpoint Administrator Associate
  • Microsoft MS‑102: Microsoft 365 Administrator
  • Flexibility and willingness to travel as needed to support other facilities, projects, training, and emergency support (travel is generally planned and coordinated in advance)
  • Strong critical‑thinking, problem‑solving, and troubleshooting skills
  • Ability to work independently and make key decisions with limited daily supervision
  • Excellent written and verbal communication skills

What we offer

  • Competitive compensation package
  • Private health insurance
  • Annual performance bonus
  • Learning and development opportunities
  • Wellbeing platform
  • Hybrid working mode ( twice a week from the office)
  • Private pension option
ARDAGH METAL PACKAGING FRANCE - All Job Offers

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