IT Support Services Engineer Job at ARDAGH METAL PACKAGING FRANCE (Belgrade)

IT Support Services Engineer

ARDAGH METAL PACKAGING FRANCE

Location:
Serbia , Belgrade

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The IT Site Support Service Engineer at Ardagh Metal Packaging (AMP) provides hands-on technical support to AMP‑E manufacturing plants and corporate office personnel. This role is responsible for ensuring that workstations, servers, networks, and other critical IT infrastructure at assigned locations are available, reliable, and responsive to business needs. The role requires a proactive, service‑oriented professional who is comfortable supporting both office and plant environments, taking ownership of small projects, asking questions, and collaborating within a geographically dispersed IT team. This position will support users and facilities across the EU or the USA.

Job Responsibility:

Provide on‑site and remote technical support to office staff and plant personnel, acting as an escalation point for the Helpdesk
Accurately record incidents, service requests, changes, problems, and knowledge articles in ServiceNow
Participate in change and problem management processes to ensure appropriate control of the production environment for assigned locations
Build and maintain strong working relationships with local facility management (Plant Managers, Plant Controllers, etc.)
Execute small IT projects based on business requirements as assigned by the manager
Maintain accurate inventory records of IT equipment for assigned locations
Ensure secure operation of IT systems by installing, configuring, and updating protection tools such as antivirus and endpoint security software
Monitor and report workstation vulnerability metrics on a weekly basis
Promote and enforce the use of standardized technologies across the workplace
Perform installation, maintenance, and decommissioning of network circuits, phones, routers, and related equipment
Submit purchase requisitions for IT equipment and services as needed, obtain manager approval, and process goods receipts in a timely manner

Requirements:

Minimum 3 years of experience in IT Service Management, with a strong focus on end‑user support
Solid understanding of core IT concepts, including: Networking (DHCP, DNS, LAN, WAN, etc.)
Hardware components (RAM, CPU, SSD, etc.)
Microsoft Windows 11
Microsoft Office 365
Willingness to obtain one or more common industry certifications. Preferred certifications include: ITIL v4 Foundation
CompTIA A+ or Network+
Microsoft MD‑102: Microsoft 365 Certified – Endpoint Administrator Associate
Microsoft MS‑102: Microsoft 365 Administrator
Flexibility and willingness to travel as needed to support other facilities, projects, training, and emergency support (travel is generally planned and coordinated in advance)
Strong critical‑thinking, problem‑solving, and troubleshooting skills
Ability to work independently and make key decisions with limited daily supervision
Excellent written and verbal communication skills

What we offer:

Competitive compensation package
Private health insurance
Annual performance bonus
Learning and development opportunities
Wellbeing platform
Hybrid working mode ( twice a week from the office)
Private pension option

Additional Information:

Job Posted:
March 21, 2026

Employment Type:

Fulltime

Work Type:

Hybrid work

ARDAGH METAL PACKAGING FRANCE - All Job Offers

Job Link Share:

IT Support Services Engineer

ARDAGH METAL PACKAGING FRANCE

Location:
Serbia , Belgrade

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 21, 2026

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