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Ardagh Group Logo Ardagh Group · IT - Administration

IT Support Services Engineer

United States, Burlington · Job Posted December 20, 2025
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Job Description

The IT Regional Support Engineer for Ardagh Group provides on-site service to plant and corporate office personnel. The role coordinates all support needs for assigned locations.

Job Responsibility

  • Provide end user support to office staff and plant personnel
  • Serve as an escalation point for the Helpdesk, while accurately record activities in ticketing system
  • Log equipment details and assignment in asset management system
  • Identify frequent issues and follow escalation procedure for problems/major incidents
  • Maintain relationship with facility management (Plant Managers, Plant Controllers, etc.)
  • Undertake small projects based on business requirements as assigned by manager
  • Oversee IT contractors for daily support and project activities such timely scheduling and task assignments, report on completion and quality of work
  • Identify gaps or inefficiencies in existing operations and proposes solutions/improvements
  • Participate in idea generation for improvements and execute agreed upon solutions to completion
  • Contribute to knowledgebase articles and documentation
  • Submit purchase requisitions as needed for approval by manager and complete timely receipts of goods in procurement system
  • Impart 24/7 on-call support for assigned weeks as the primary point of contact for high priority issues

Requirements

  • Associate’s degree and three (3) years of IT support and/or IT infrastructure experience or Bachelor’s degree and one (1) year IT support experience
  • Excellent critical thinking, problem-solving, and troubleshooting skills
  • Excellent written and verbal communication skills
  • Familiar with IT Concepts: Networking (DHCP, DNS, LAN, WAN, etc), Hardware Components (RAM, CPU, SSD, etc), Microsoft Windows 10, Microsoft Office 365

Nice to have

  • Certifications such as CompTIA A+ or Network+ and Microsoft MD-100: Windows 10 or Microsoft Office Specialist: Expert
  • Willingness to obtain one or more common industry certifications within first 60 days of employment

What we offer

  • Medical, prescription, dental and vision plans
  • Health Savings Account (HSA) and Flexible Spending Accounts (FSA)
  • Life insurance
  • 401(k) retirement plan with company match and an employer retirement contribution
  • Paid holidays, floating days and vacation
  • Short- and Long-Term Disability (STD/LTD)
  • Employee Assistance Program (EAP)
  • Tuition reimbursement program
  • Professional and personal development opportunities through Employee Resource Groups
  • Benefits available from day 1 of employment
  • Flexible and hybrid working hours
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