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It Support/Servicedesk

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Personify Health

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Location:
United States , Tempe

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Category:
IT - Software Development

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Contract Type:
Employment contract

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Salary:

65000.00 - 70000.00 USD / Year
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Job Description:

This role keeps Personify Health running supporting employees across the globe with fast, reliable IT support. You’ll be on the front lines, resolving issues, maintaining systems, and making sure every tool from laptops to cloud platforms works the way it should.

Job Responsibility:

  • Provide Tier 1 and Tier 2 support to internal users across a global environment
  • Act as an escalation point for complex technical issues and critical incidents
  • Mentor and support junior analysts, helping develop their technical skills
  • Troubleshoot and resolve issues across hardware, software, and networking
  • Support and administer core systems including Office 365, Active Directory, Azure, and Intune
  • Respond to and manage support tickets within SLA (4-hour response, 24-hour resolution/escalation)
  • Support office technology, meeting rooms, and AV systems across locations
  • Identify and implement improvements to service desk processes and workflows
  • Help automate routine IT tasks to improve efficiency
  • Maintain system documentation, service catalog, and best practices
  • Manage hardware and software setup, deployment, and asset tracking
  • Assist with system upgrades, testing, and production deployments
  • Ensure systems are secure, patched, and up to date

Requirements:

  • Associate’s degree, or equivalent, in computer science or related discipline
  • 3–5 years of IT desktop support experience, including network support and MS Windows applications
  • A+ Certificate
  • Must reside in Arizona
  • Microsoft Office 365 administration
  • Active Directory and Azure Active Directory
  • Windows and Mac client operating systems
  • Experience troubleshooting networking issues (TCP/IP, DNS, DHCP)
  • Hands-on experience with device management tools (Intune, SCCM, JAMF, or similar)
  • LAN/WAN/WLAN networking
  • Network cabling, PCs, laptops, printers, and email systems
  • SSO/Identity Provider management (OpenID/SAML applications)
  • Mobile Device Management (MDM) for laptops and mobile devices
What we offer:
  • Competitive base salary and benefits effective day one
  • Comprehensive medical and dental through our own health solutions
  • Unlimited PTO
  • Mental health support
  • Retirement planning
  • Financial protection
  • Professional development with clear career progression and learning budgets
  • Mission-driven culture

Additional Information:

Job Posted:
April 23, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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