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IT Support Officer

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360 Resourcing Solutions

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Location:
United Kingdom , Edinburgh

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

25000.00 GBP / Year
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Job Description:

We are recruiting an IT Support Officer to join our Head Office IT Team on a Full-Time basis to mainly cover our IT Helpdesk Support function. Working as part of our IT Department the post holder will have the responsibility of providing end to end IT Helpdesk support, analysing calls for assistance, providing support and query resolution while using various in-house systems to provide a meaningful response. The role will be wide and varied in order to support the IT department meeting deadlines and requests for assistance or other information.

Job Responsibility:

  • Provide telephone, email and onsite support to customer base spread throughout our sites in the Edinburgh area
  • Provide day to day advice and resolution of problems
  • Investigate, resolve and manage issues and coordinate effective remedy
  • Assist with network support, data cabling and issue resolution
  • Assist with the support of Microsoft Windows and Office suite of systems
  • Assist with the support of specific bespoke business applications
  • Assist in investigation, research and implementation of fixes and solutions remotely or onsite
  • Assist in monitoring and the management of IT systems
  • Assist other colleagues with IT projects and software/hardware upgrades as required
  • Post induction phase participate in the IT departments on-call rota
  • Work as part of a small team to provide a high level of customer service, efficient timely response and practical resolutions

Requirements:

  • Previous experience working with full suite of Microsoft office products
  • Good experience of MS Windows 11 (also, Android, iOS)
  • Good experience of PC hardware, printers and peripherals
  • Effective problem solver with excellent organisational skills
  • Excellent communication skills both written and verbal
  • Excellent admin skills to monitor, document and improve adherence to IT compliance and best practice
  • Full UK driving licence
  • Previous experience working in an IT Helpdesk, Support or Systems Admin role
  • Previous experience of a support/ticketing system
  • Experience of AI (Copilot)
  • Experience of Linux
  • Experience working with Windows Server
  • Exposure to Networking, including Switching (VLANs)
  • Exposure to Virtual Infrastructure ideally VMware
  • Education or relevant industry certification in IT-related subjects

Nice to have:

Microsoft certifications would be beneficial but not essential

What we offer:
  • Free travel across Edinburgh and the Lothians on all of our buses and Edinburgh Trams plus heavily discounted travel available for a friend or family member
  • Automatic enrolment into a free Health Plan provided by HSF, helping you with a wide range of healthcare costs including optical and dental costs as well as physiotherapy, podiatry and many more health expenses
  • This is fully funded by Lothian and we even provide cover for children under 18
  • Onsite parking
  • Subsidised canteen
  • Job security
  • Relevant training

Additional Information:

Job Posted:
March 26, 2026

Expiration:
April 06, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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