It Support Officer

• Provide first-line IT support to staff
• Manage and resolve incidents via the IT service system
• Install, configure and maintain hardware and software
• Support IT projects and system improvements

• Relevant qualification or equivalent experience supporting IT systems in a Microsoft Windows environment
• Strong diagnostic and troubleshooting skills
• Experience of Windows 10/11, Microsoft 365, Windows Server (2019/2022), and technologies such as Veeam, Hyper-V and Teams Phone is desirable
• Excellent interpersonal and communication skills
• Ability to present information clearly and accurately
• Flexible and positive approach
• Commitment to teamwork and delivering excellent customer service
• Access to a car or access to a means of mobility support to meet travel demands of the post is essential (if driving must have a current valid driving licence and appropriate business insurance)

Experience of Windows 10/11, Microsoft 365, Windows Server (2019/2022), and technologies such as Veeam, Hyper-V and Teams Phone

• Generous leave: starting at 26 days plus bank holidays
• Flexible working: Flexi-time scheme
• Excellent pension: Local Government Defined Benefit Pension Scheme
• Wellbeing support: Subsidised healthcare scheme, cycle to work scheme and staff discounts
• Free parking pass for our car parks