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IT Support Officer

northline.com.au Logo

Northline

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Location:
Australia , Adelaide

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

As our next IT Support Officer, you will play a key role in ensuring Northline employees have reliable access to core technology systems, enabling them to work safely, efficiently and with minimal disruption to operations.

Job Responsibility:

  • Deliver first-level technical support for incidents and service requests via the IT Service Desk
  • Provide professional, helpful support to end users via phone, email and self-service portals
  • Manage user accounts and access in Active Directory and related systems
  • Maintain endpoint devices such as desktops, laptops, mobile devices and peripherals
  • Support core business applications, including Microsoft 365 and key line-of-business systems
  • Perform daily system checks and monitoring activities
  • Coordinate IT equipment repairs, replacements and warranty services
  • Document procedures, work instructions, standard device builds and knowledge base articles
  • Assist with planned changes, upgrades and small IT projects
  • Support IT asset management by maintaining accurate hardware, software and licence records
  • Comply with Northline IT, cyber security, privacy and acceptable use policies
  • Participate in after-hours incident response and critical maintenance activities
  • Contribute to continuous improvement by identifying recurring issues
  • Communicate regularly with internal customers

Requirements:

  • Experience in an IT support, service desk or customer service environment (or transferrable experience)
  • Foundational knowledge of Microsoft Windows operating systems, Microsoft 365 and standard desktop hardware
  • Strong communication and listening skills, with the ability to explain technical issues to non-technical users
  • Excellent time management and organisational skills
  • High attention to detail and accurate record keeping
  • Professional attitude with a positive, solutions-focused approach
  • Ability to follow procedures and work instructions consistently
  • Commitment to teamwork, collaboration and continuous improvement
  • Proficiency in Microsoft Office applications (Word, Excel and Outlook)

Additional Information:

Job Posted:
May 16, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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