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As an IT Support Officer, you will provide critical Level 1 IT delivery and operational support across active operational hubs and field venues for a large scale project. This is a multifaceted role combining technical service desk troubleshooting and escalation with physical hardware deployment.
Job Responsibility
Acting as the first point of contact for technical enquiries (face to face, onsite)
Logging, triaging, and managing incident priorities under tight, time critical constraints
Setting up, configuring, testing, and decommissioning field devices, laptops, printers, and specialised operational equipment
Resolving routine issues around user account logins, password resets, software errors, and basic network connectivity (wired and wireless)
Maintaining highly accurate asset tracking records and documentation for all deployed equipment
Requirements
Proven experience delivering Level 1 IT support, service desk, or field technical assistance (2+ years)
Proficiency with Windows devices, PC hardware, MS Office, Teams and standard ticketing tools
Comfort learning specialised proprietary hardware workflows quickly and assisting non technical users under pressure
Outstanding communication, a calm demeanor during high pressure peaks, and exceptional escalation judgement
Absolute political neutrality and professionalism when handling sensitive data