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It Support Officer - Northern Metro

Australia, Melbourne 51.55 AUD / Hour · Job Posted July 09, 2026
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Job Description

As an IT Support Officer, you will provide critical Level 1 IT delivery and operational support across active operational hubs and field venues for a large scale project. This is a multifaceted role combining technical service desk troubleshooting and escalation with physical hardware deployment.

Job Responsibility

  • Acting as the first point of contact for technical enquiries (face to face, onsite)
  • Logging, triaging, and managing incident priorities under tight, time critical constraints
  • Setting up, configuring, testing, and decommissioning field devices, laptops, printers, and specialised operational equipment
  • Resolving routine issues around user account logins, password resets, software errors, and basic network connectivity (wired and wireless)
  • Maintaining highly accurate asset tracking records and documentation for all deployed equipment

Requirements

  • Proven experience delivering Level 1 IT support, service desk, or field technical assistance (2+ years)
  • Proficiency with Windows devices, PC hardware, MS Office, Teams and standard ticketing tools
  • Comfort learning specialised proprietary hardware workflows quickly and assisting non technical users under pressure
  • Outstanding communication, a calm demeanor during high pressure peaks, and exceptional escalation judgement
  • Absolute political neutrality and professionalism when handling sensitive data
  • Full Australian work rights
  • A current Australian driver licence is mandatory
  • Relevant IT qualifications

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