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Batard Logo Batard · IT - Administration

It Support Officer & Junior Web Developer

Australia, Melbourne · Job Posted May 20, 2026
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Job Description

Working across both the Technical Services and Marketing teams, this role provides first-line IT support to venues and Head Office while also assisting with website maintenance and digital projects. Reporting directly to the Head of Technology, you’ll gain hands-on experience across internal systems, hardware support, websites, and digital platforms. *Please note: this role is fully office-based at our Melbourne CBD Head Office and does not offer work-from-home flexibility.

Job Responsibility

  • Provide first-level support for hardware, POS systems, EFT terminals, and end-user devices
  • Assist with user account setup and desktop support across Windows and macOS environments
  • Troubleshoot basic network and connectivity issues
  • Log and manage support requests through the IT ticketing system
  • Support website maintenance, updates, and digital content implementation
  • Assist with front-end web development tasks using HTML, CSS, JavaScript, and WordPress
  • Collaborate with IT and Marketing teams on digital initiatives and business projects

Requirements

  • Passionate about technology and eager to build a career in IT and web development
  • Strong communication and customer service skills
  • Basic understanding of IT support concepts and troubleshooting
  • Exposure to HTML, CSS, JavaScript or CMS platforms such as WordPress is advantageous
  • Relevant IT qualification or current studies highly regarded
  • Hospitality systems experience is a bonus but not essential
  • Positive attitude with a willingness to learn and develop
  • Experience in Wordpress, Strapi and/or Directus highly regarded
  • Understanding of SEO
  • Backend coding desired

Nice to have

  • Hospitality systems experience
  • Experience in Wordpress, Strapi and/or Directus
  • Understanding of SEO
  • Backend coding

What we offer

  • Work with one of Australia’s most recognised hospitality groups
  • Career development and hands-on learning opportunities
  • Collaborative and supportive Head Office environment
  • Staff dining benefits across our venues
  • Opportunity to work across both IT and digital/web projects
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