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We’re hiring our first Working Student IT Support & Office Operations to help us build a reliable, scalable internal IT and office setup from the ground up. You won’t be maintaining a polished system. You’ll help design it, document it, and make it work day to day for a growing team. You’ll be the first point of contact for internal IT topics, work closely with our Head of Engineering, and gradually turn “someone should probably handle this” into clear processes that actually scale. This is a hands-on role with real ownership, broad exposure across the company, and a steep learning curve across IT support, security, compliance, and office operations.
Job Responsibility:
Own internal IT support end-to-end
Be the first point of contact for IT-related questions and issues
Troubleshoot day-to-day problems pragmatically and keep the team productive
Escalate, document, and improve recurring issues instead of firefighting them forever
Build our IT support setup
Work with the Head of Engineering to design IT support processes, tools, and workflows from scratch
Help define what “good internal IT” looks like at doinstruct as we scale
Run onboarding and offboarding
Set up accounts, devices, access rights, and tools for new joiners
Ensure clean, secure offboarding when people leave, no loose ends
Support security and compliance
Handle operational security tasks like access management and device security
Support ISO-related work, including documentation, evidence collection, and audit preparation
Keep hardware and tools under control
Maintain IT inventory and device lifecycle
Coordinate with external IT, hardware, and software vendors when needed
Support office operations
Keep our Berlin office running smoothly day to day
Manage office equipment, hardware, and communication with suppliers and service providers
Improve and automate as we grow
Continuously identify ways to simplify, document, and automate IT, security, and office processes
Turn chaos into structure, step by step
Requirements:
Currently enrolled as a student
Enjoy helping people and take pride in things working properly
Comfortable building structure where none exists yet
Stay calm when things break and can prioritize under pressure
Curious about IT security and compliance and want to learn more, including ISO standards
Can explain technical topics in simple, clear terms to non-technical colleagues
Have basic experience with tools like Google Workspace, Slack, and Confluence
Familiar with MacBooks and macOS
Fluent in English
Speak good German, especially for communication with office suppliers and service providers
What we offer:
Drive Real Impact
Own & Build
Level Up Fast
Grow with us
Flexibility & Balance
Flexible working hours that fit your studies, with the option to work from Berlin or partly remotely
Backed by the Best
Positive working atmosphere
Maximum transparency
Communication at eye level
Support every step of your personal and professional development