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DCS Group (UK) Ltd Logo DCS Group (UK) Ltd · IT - Administration

IT Support Manager

United Kingdom, Banbury · Job Posted February 13, 2026
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Job Description

At DCS Group, we’re the UK’s leading Distributor, Manufacturer and Exporter of Health, Beauty and Household products. We proudly partner with global FMCG power brands including Procter & Gamble, Unilever, Kenvue, PZ Cussons and SC Johnson, while also continuing to grow our portfolio with exciting names such as Whitworths and Danone. With over 30 years of continuous growth, we remain a family-owned business built on people, passion and performance. Operating across two exceptional sites — our 26-acre Head Office and warehouse in Banbury and our state-of-the-art manufacturing facility in Redditch — we offer a dynamic, supportive environment where you can develop, thrive and make a real impact. We’re now looking for an IT Support Manager to lead our IT support function and help shape the future of technology across DCS Group.

Job Responsibility

  • Lead, mentor and develop the IT Support team, providing escalation support and driving service excellence
  • Oversee day-to-day IT operations, ensuring effective resolution of technical issues
  • Deliver a high-quality, user-focused support service, meeting SLAs and business expectations
  • Maintain and enhance IT procedures, policies and technical standards
  • Support deployment and optimisation of new systems, software and services
  • Oversee core infrastructure including servers, networks, cloud platforms and data storage
  • Manage the IT service desk to ensure prompt, customer-centric response
  • Monitor vulnerabilities and work with external partners on remediation
  • Contribute to IT strategy and continuous improvement initiatives
  • Support long-term technology planning and governance alongside IT leadership

Requirements

  • Proven experience managing and leading an IT support team
  • Strong background in IT service desk operations and user support
  • Good technical knowledge of Microsoft 365 and Azure
  • Understanding of Windows & Linux environments, VMware, SQL and networking
  • Hands-on experience with Microsoft Endpoint Manager and desktop support
  • Familiarity with security frameworks such as Cyber Essentials and ISO27001
  • Excellent communication, organisational and problem-solving skills
  • Strong understanding of IT governance, risk management and continuity
  • Ability to balance hands-on support with effective team leadership
  • Proactive, engaging approach with genuine enthusiasm for technology and people development

What we offer

  • Annual salary Life Assurance plan
  • Medical Cash Plan
  • Cycle to Work Scheme
  • Holiday Purchase Scheme
  • Additional holiday: +1 day for every 2 years of service
  • Subsidised café including free breakfast
  • Staff Shop — with products from all the brands we work with
  • Social & charity team events
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